Spinarium Casino - 複数アカウントの疑いがあるため、プレイヤーのアカウントは閉鎖されます。

Hello,

They said i have several accounts but when i asked them tell me my other account email address they told me my friends email account because we sometimes hangout in a same place and now i banned and they dont let me do the kyc to prove my identity and i have only 1 account.

Dear jozsua,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you are experiencing.

Could you please specify if you and your friend used the same device to log into both of your accounts?

Have you and your friend played with any bonuses?

Has your friend's account been successfully verified?

Have you and your friend played the same games in this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello,

They said the IP address was the same but he registered the account at his place not at mine.

He didn’t logged in on my devices just came over and connected to the WiFi and maybe this caused the same IP problem.

He got banned for the same reason like me.