Spinarium Casino - 詐欺の疑いにより、プレイヤーのアカウントは閉鎖されました。

Good day, I won 3000 euros at Spinarium Casino. I worked with support to verify two bank accounts for withdrawal, but on Monday, I was blocked due to alleged fraud, which is not true. I won fair and square and just want to receive my winnings.

guten tag ich habe bei spinarium casino 3000 euro gewonnen ich habe mit den Support zusammen 2 Bankkonten verifizieren lassen zur Auszahlung aber am Montag wurde ich gesperrt wegen angeblichen Betrug was nicht stimmt ich habe ganz normal gewonnen und wolte eigentlich nur mein Gewinn haben

Dear alicia651,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinarium Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino regarding the allegations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I played this casino on the 4th and 5th of October 2024, otherwise I don't play this kind of thing, then on the 7th of October I was blocked, I have a witness that I definitely didn't do anything illegal, she deposited the 20 euros or at most 30 euros for me with her Mastercard, which I can also send to you from your bank, many thanks

Ich habe ihn diesen casino am 4und 5.10 2024 gespielt ansonsten spiel ich eigentlich sowas nicht am 7.10 bin ich dan gespert worden ich habe dafür eine Zeugin das ich definitiv nichts illegales gemacht habe sie hat für mich mit ihrer Mastercard die 20 Euro oder allerhöchstens 30 Euro eingezahlt was ich ihnen auch schicken kann von ihrer Bank vielen dank

I sent everything to her email address

Ich habe alles an ihre Email Adresse geschickt

Good day, I wanted to ask if there is any news about spinarium casino and my 3000 euros, that would be almost like Christmas if you could do something about it, greetings André

Guten tag ich wollte mal nachfragen ob es Neuigkeiten gibt zu spinarium casino und meine 3000 euro das wäre ja fast wie Weinachten wen sie da was machen könnten gruß André

Thanks for your patience.

Do I understand correctly that between you and your girlfriend, you only have 1 player's account in the casino?

Have you used your girlfriend's bank account to deposit money into your player's account?

Thanks in advance for your reply.

Good day, I registered under your name because you transferred the money but I played and then unfortunately won, which I didn't expect, so I entered your and my own bank account for the payout and had it verified with support, but on Monday the blocking came

Guten tag richtig ich habe mich da sie das geld überwiesen habe ihn ihren nahmen registriert aber ich habe gespielt und und dan leider gewonnen wovon ich nicht ausgegangen bin also habe ich zur Auszahlung ihr und mein eigenes Bankkonto eingetragen und mit den Support zusammen verifizieren lassen aber am montag kamm die Sperrung

Dear alicia651,

Please understand that you should use exclusively your personal information, your money, and a payment method in your name when playing in online casinos. Failure to do so will give online casinos justification to confiscate any balance. This is a rule you should never break. If you happen to break this rule we might not assist you. https://casino.guru/fair-gambling-codex-for-players

(...)you should only need to follow these rules:

Only use your own name and correct personal details (address, contact information, etc.) when creating a casino account.

Only use payment methods (bank accounts, credit cards, etc.) held under your own name. (...)

Unfortunately based on your description of events we are compelled to close your complaint as unjustified.

Please let me know if there is information I misunderstood or overlooked, otherwise, I'll close the complaint.

good morning, unfortunately I was unlucky, thanks anyway

guten morgen dan habe ich leider Pech gehabt trotzdem danke

I wish I could be of more help.

Even though we could not help you on this occasion, please do not hesitate to contact us if you run into issues with any online casino in the future.

Best regards,

Tomas

Casino.Guru