SpinBet Casino - プレイヤーの入金が遅れています。

The second cryptocurrency deposit has not been reflected in my account.

I've submitted screenshots of my wallet, but I'm being told that they can't verify it.

Since the deposit was made with cryptocurrency, submitting a bank statement wouldn't show the deposit anyway.

I kindly ask for your assistance in resolving this issue.

2回目の仮想通貨入金が反映されないです

ウォレットのスクショ等も提出しているのですが確認の方が取れないと言われます。

仮想通貨で入金しているので銀行取引明細書提出したところで入金がわかるわけでもないですし。

ご対応の方お願い致します。

Dear iiuea11779,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Did you use the same cryptocurrency for both the first and second deposits?

Is it correct that the disputed amount should be 0,01683039 BTC?

Could you please share the payment receipt and your communication with the casino regarding the deposit? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika