SpinBetter Casino - プレイヤーの出金リクエストは拒否されます。

Hello,

The casino rejects every withdrawal request with the explanation "payment processing error."

The support team always dismisses me with the excuse that there are currently technical issues.

Hallo,

ich das Casino lehnt jede Auszahlungsanfrage mit der Begründung "Fehler bei der Zahlungsverarbeitung" ab.

Der Support wimmelt mich immer mit der Begründung ab, das es momentan technische Probleme gibt.

Dear Kg2003,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, after opening the case and repeatedly contacting support, the withdrawal request was successfully processed and the payments were made

Hallo, nach Öffnung des Falles und wiederholten Kontaktieren des Supportes, konnten die Auszahlungsanfrage erfolgreich bearbeitet werden und die Auszahlungen sind erfolgt

Dear Kg2003,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru