SpinLand.bet Casino - 賞金の出金が遅延しています。

Hello everyone,

I tried to withdraw €200, but the deposited money was only credited the next day. The withdrawal is still pending, and all I receive are automatic "blah blah" responses. Can someone please help me with this?

Thank you.

Hallo zusammen

Ich habe versucht 200 € abzuheben, da das eingezahltes Geld erst am nächsten Tag gutgeschrieben worden. Dies ist immer noch ausstehend, man bekommt immer nur eine automatische „blabla" Antwort. Kann mir da jemand bitte helfen?

Danke

Dear valentinveber23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear valentinveber23,

Have you received your withdrawal from the casino yet?

Dear valentinveber23,

As you have requested a new withdrawal, we have to advise to wait again a few days for it to be processes. In case it would take long or would be canceled again, please let me know.

I received the money yesterday. Thank you very much!

Ich habe das Geld gestern erhalten. Besten Dank!

Dear valentinveber23,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru