Spinline Casino - プレイヤーの入金が遅れています。

On friday the 14th i made a deposit to my spinline account via my mifinity wallet. And the funds were taken from my wallet but not deposted to my spinline account balance they still say pending.. i have spoke to them on numerous times over the weekend but seem to be getting nowhere with them and stilll havent recieved any emails from them trying to resolve the issue.

Dear d33cee007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear d33cee007,

Thank you for reaching out! We have carefully reviewed your case and would like to provide a full response to clear up any misunderstandings.

On February 14th, you attempted to make two deposits. One of the transactions was successfully completed yesterday, while the other has a "Declined" status.

When you contacted us via chat, the support team promptly forwarded the information to the Financial Department. However, please note that it was outside their working schedule (Monday–Friday, 09:00–18:00 GMT+2). The financial team reviewed your inquiry yesterday, after which our specialists sent you an email with the relevant information. Since the declined deposit was not processed on our side, we kindly suggest contacting MiFinity support directly for further clarification regarding the status of the funds.

If you have any further questions or need additional assistance, feel free to contact us via Live Chat or at support@spinline.com – we’re here to help.

Best regards,

Spinline Casino

Dear d33cee007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.