Dear Johnanthonypack,
Thank you for sharing your experience! We’re glad that you enjoyed our games variety, top providers, and smooth deposits, but we’re truly sorry to hear about the challenges you faced with technical issues and withdrawals.
Regarding the technical glitches, we would like to point out that no issues have been observed on our side. Additionally, we have not received widespread complaints about similar problems from other players. Therefore, we recommend checking your internet connection, clearing your browser cache, and ensuring that you are using its latest version. If possible, you can also try accessing the website from another browser or device. Should the problem persist after performing these steps, please contact our technical support team for further investigation.
Regarding withdrawals, please note that according to the Withdrawal Policy in our Terms & Conditions, which you agreed to upon registration, the minimum withdrawal amount may vary depending on the payment method:
-For bank transfers, the minimum withdrawal amount is 100 EUR / 155 CAD / 155 AUD / 170 NZD / 435 PLN / 100 CHF / 1,000 NOK / 750 DKK / 40,000 HUF.
-For crypto methods, the minimum withdrawal amount is 50 EUR / 75 CAD / 75 AUD / 80 NZD / 220 PLN / 50 CHF / 500 NOK / 380 DKK / 20,000 HUF.
-For other payment methods, the minimum withdrawal amount is 20 EUR / 30 CAD / 30 AUD / 30 NZD / 90 PLN / 20 CHF / 200 NOK / 150 DKK / 8,000 HUF.
As for the bonuses on your balance during a withdrawal request, please note that, according to our Bonus Terms & Conditions:
'8. Players need to wager the bonus amount a certain number of times before any proceeds from that bonus can be withdrawn.'
Furthermore, '11. Players may request a withdrawal before meeting the bonus wagering requirements. In this case, both the bonus money and any winnings derived from it will be removed from the player's balance, and only the remaining funds will be available for withdrawal.'
This rule is standard across most licensed casinos.
If you have any further questions, please provide the email address registered in your Spinline profile. You can send all the necessary information via Live Chat or email us at
[email protected] – we’re available 24/7 to assist you.
We are always ready to assist our players, resolve any issues, and clarify any misunderstandings that may arise.
Best regards,
Spinline Casino