Spinoli Casino - 自己排除のリクエストにもかかわらず、プレイヤーのアカウントの閉鎖が遅れています。

 I requested to be self excluded due to my gambling Addiction and later I was still able to access my account and deposit which is unacceptable my account should of been closed as soon as I requested self exclusion for gambling addiction it took 12 days for my account to be closed I have contacted them numerous times requesting a refund of deposits made after I made them aware of my gambling addiction and there was nothing done to protect me as a vulnerable person

Dear Deanh7635,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please let me know when you first requested self-exclusion from this casino? Did you specify a reason and a time period for the self-exclusion? If possible, please forward your initial self-exclusion request along with the casino’s response to my email at veronika.l@casino.guru.

Am I correct in understanding that the casino reopened your account after 30 days? Did you receive any notification email that your account was accessible again?

Additionally, could you confirm how many deposits you have made since your initial self-exclusion request?

Thank you in advance for your reply, and I hope we can help resolve this issue as soon as possible.

Best regards

Veronika