Spins Heaven Casino - プレイヤーの撤退が遅れています。

Made a withdrawal at the end of January. Submitted all documents which were verified very promptly.

says on their site 24/48 hours withdrawals.

been waiting for a month and a half. Every time I speak to them on live chat they give me a copy and paste excuse and have now blocked me. They don’t reply to emails. Starting to think the site is a scam.

they also bombard you with marketing emails and messages even though I’ve opted out on their site.

Dear Tlkplym,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

This is the only withdrawal I have made from your site. My account is fully verified.

Status is still saying in progress since the 20th January even though your site clearly states 24/48 hour withdrawal.

i never use any bonuses

Thank you very much for your reply, Tlkplym. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I have sent numerous emails asking what is happening with my withdrawal but had no response.

I have also spoken via online chat numerous times and each time they make an excuse about the withdrawal taking longer than expected. They have now kicked me off from speaking on the online chat which leads me to believe they have no intentions of paying out.