Sportaza Casino - プレイヤーの撤退が遅れています。

My withdrawal has been pending since 01/21.

Sportaza is giving me ridiculous excuses, saying there's a workload issue. Every time I talk to them, they supposedly put me as a priority.

The winnings are from a deposit without using any bonuses. The company is simply holding onto my money.

Η Ανάληψή μου εκκρεμεί από τις 21/01.

Η Sportaza μου δίνει αστείες δικαιολογίες, ότι υπάρχει φόρτος εργασίας. Όποτε μιλάω μαζί τους, δήθεν με βάζουν σε προτεραιότητα.

Τα κέρδη είναι από κατάθεση, χωρίς να χρησιμοποιήσω κάποιο μπόνους. Η εταιρεία απλά κρατάει τα χρήματά μου.

Dear jkbadouvas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

14 days is truly an outrageous amount of time in 2025.

I don't think you can help me either.

Too bad, I had the impression that you were on the side of the users

14 ημέρες είναι πραγματικά εξωφρενικός χρόνος το 2025.

Νομίζω δε θα μπορείτε ούτε εσείς να με βοηθήσετε.

Κρίμα, είχα την εντύπωση ότι είστε με την πλευρά των χρηστών

Thank you for your reply, jkbadouvas. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive, and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Well, the 14 days have arrived.

Still nothing.

Λοιπον, έφτασαν οι 14 ημέρες.

Ακόμα τίποτα.

Thank you for your reply, jkbadouvas. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 
• Could you please confirm that you have passed the KYC verification?

Thank you.

Dear jkbadouvas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

On the 15th day, the withdrawal took place and I closed my account there once and for all.

I'm not risking a single euro in this insolvent casino anymore.

Στις 15 μέρες πραγματοποιήθηκε η ανάληψη και έκλεισα μια για πάντα το λογαριασμό μου εκεί.

Δε ρισκάρω ούτε ευρώ σε αυτό το αφερέγγυο καζίνο πια.

Do I understand correctly we can now consider this case resolved?

Yes

Ναι

Dear jkbadouvas,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru