Sportaza Casino - プレイヤーの撤退が遅れています。

I have participated only on sports betting sector, and this bookmaker having been delayed both my account verification and my two withdrawals settlement of total amount 450 euros, with no reason at all, though i have provided them with all the requested documents. So, they are keeping embezzling my funds since 19/09/2021.

Please help me with my issue.

Dear TRIANTAFILLOS,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

As you might know, our Forum Casino.Guru, deals with the complaints regarding online casinos only, not sports betting. However, since this issue seems to be related purely to a delayed KYC verification, we will try to help you.

Have you made any successful withdrawals before? Which documents you have already provided? 

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear TRIANTAFILLOS,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.