Sportaza Casino - プレイヤーの撤退が遅れています。

Good evening, I am having an issue with a withdrawal on Sportaza.com. I made the request on the 28th of March and even after 5 business days, they keep telling me the same thing they've been saying for days. The amount is €441 and at the moment my profile says it doesn't require a KYC procedure. I am asking for help to get my money back, thank you.

Buonasera ho un problema con il prelievo sul sito Sportaza.com , ho effettuato la richiesta il 28 marzo e dopo 5 giorni lavorativi continuano a dirmi che mi verrà inviato sempre con lo stesso testo inviato da giorni, l’ammontare è di 441€ e il mio profilo al momento c’è scritto non richiede la procedura di KYC, chiedo un aiuto per riavere i miei soldi indietro grazie

Dear giacomogiorgioni,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Thanks for the reply Kristina, at the moment they haven't requested anything from me and there is no way to upload documentation, I await your kind reply

Grazie per la risposta Kristina, al momento non mi hanno richiesto nulla e non c’è modo di caricare documentazione, attendo vostra gentile risposta

Thank you for your reply, giacomogiorgioni. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Ok I will wait for this timing, if I have updates I will write here

Ok attenderò questa tempistica, se avrò aggiornamenti scriverò qui

Good evening, to date I have not yet received any response from the casino, nor have I received any payment

Buonasera, ad oggi non ho ricevuto ancora nessuna risposta dal casinò, né ho ricevuto alcun pagamento

Thank you for your reply, giacomogiorgioni. Have you made any successful withdrawals before? Did you accumulate your winnings with or without an active bonus?

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Dear giacomogiorgioni,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.