Sportaza Casino - プレイヤーの撤退は遅れています。

Sportaza keep delaying the payout, they just don't want to pay out the money. I've been waiting two weeks for a payout.

I ask for your help.

Sportaza verzögert die Auszahlung immer weiter hinaus, die wollen einfach das Geld nicht auszahlen. Auf eine Auszahlung warte ich schon zwei Wochen.

Ich bitte um Ihre Hilfe.

Dear Sulito1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

When exactly did you request this withdrawal? Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

Thank you very much for the quick answer 😊

There are two payouts open and many more to come.

Unfortunately, sportaza always has new excuses, which bothers me so much, sometimes there are technical problems, sometimes there are too many payouts and you can't keep up.

Yes, there was a payout so far

Successful.

Payouts still open: "See picture"

Hallo Kristina,

Vielen lieben Dank erstmal für die schnelle Antwort 😊

Es sind zwei Auszahlungen noch offen und es kommen noch viele weitere dazu.

Leider hat sportaza immer wieder neue Ausreden was mich so stört, mal gibt es Technische Probleme, mal sind es zu viele Auszahlungen und Sie kommen nicht hinterher.

Ja, eine Auszahlung war bisher

Erfolgreich.

Auszahlungen noch offen:" Siehe Bild"

One payout was paid out shortly after the case opened, and I expect the other payout soon.

So it is very likely to be done.

Thanks for your support.

Eine Auszahlung wurde kurz nach eröffnen des Falles ausgezahlt, mit der anderen Auszahlung rechne ich auch bald.

Somit gilt es sehr wahrscheinlich als erledigt.

Vielen dank für Ihre Unterstützung.

Thank you very much for the update, Sulito1988. So let's wait for a few more days and hopefully you will receive the rest of your winnings soon. Please, keep us informed and let us know if there is anything new.

Dear Sulito1988,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Sulito1988 sent us reopen request confirming he received his winnings, therefore we marked the complaint as resolved.