Sportaza Casino - プレイヤーの撤退は遅れています。

My withdrawal has been pending for 7 days now I've asked the casino is there a problem with my account verification ,received answer withdrawal is with payments team ,but still no word on being paid my withdrawal

Dear Davejlyon84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Ok I will wait the 14 day and see what happens, thanks

Dear Davejlyon84,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Withdrawals just seem to be very slow with sportaza to Ireland customers , but I did eventually receive my first withdrawal there is still more pending withdrawals in my acc today are taking forever to be processed but il wait this process out and mabe just stop playing with this provider

Thanks for the update, Davejlyon84. Could you please clarify how much money you have already received and how much money is still in your account waiting to be processed?

Dear Davejlyon84,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.