Sportaza Casino - 選手の退会が遅れました。

I have been trying to make a withdrawal with Sportaza for 3 days.

it has already happened 2 times that I receive an email without specifics indicating that the withdrawal was not successful

by contacting their customer service they can only tell me things that are already written in the email, without giving me any indications as to why the withdrawals are refused or anything else.

it looks like they just don't want to pay me...

here is the email they send me to inform me that the withdrawal is canceled ... I don't know what to think

sono 3 giorni che provo ad effettuare un prelievo con Sportaza.

è già capitato 2 volte che mi arriva una mail senza specifiche che mi indica che il prelievo non è andato a buon fine

contattando il loro servizio clienti riescono solo a dirmi cose che già sono scritte nell’email, senza darmi indicazioni sul perché i prelievi vengano rifiutati o altro.

sembra proprio che non vogliano pagarmi…

ecco a voi la mail che mi inviano per comunicarmi che il prelievo viene annullato…non so che pensare

Dear jacoadams,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

This is not the case, my withdrawals are rejected for no reason by the site, simply to make my hands itch and I end up playing for money

Non è così, i miei prelievi vengono rifiutati senza che il sito indichi una motivazione, semplicemente per far sì che mi prudano le mani e io finisca per giocare i soldi

In any case yesterday I made the withdrawal again and I'm waiting for a reply

In ogni caso ieri ho effettuato nuovamente il prelievo e sono in attesa di riscontro

It's been six days since your withdrawal request. Have there been any developments, please?

Dear jacoadams,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.