Sportuna Casino - プレイヤーの入金が不足しています。

Hi, my name is Tommaso D. and I've been playing on this site for a while. After many adventures, yesterday at 9:37 pm I paid 75 euros to get the bonus they promised me and instead they took the money from my bank account and never credited it to my gaming account. I made more than one complaint via chat but up to now no results. Can I get some help, thanks

salve mi chiamo Tommaso D. e da un po che gioco su questo siti dopo tante peripezie ieri alle 21 37 ho versato 75euro per avere il bonus che mi avevano promesso e invece si sono presi i soldi dal mio conto bancario e non li hanno mai accreditati sul conto giochi ho fatto più di un reclamo via chat ma fino ad ora nessun risultato posso avere un aiuto grazie

Dear tommasodonnarumma, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear tommasodonnarumma,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.