Stake Casino - ボーナス条件の変更によりプレイヤーは誤解しています。

They secretly changed the bonus terms and conditions and tricked me. Even when I contacted them, they covered it up. Their support is terrible.

ボーナスの規約を こっそり変更して はめられた 騙された こちらが 問い合わせても 隠蔽 ここのサポートはひどい

Dear Miyapon,

Thank you very much for submitting your complaint. I’m sorry to hear about the player’s problem regarding the changes in the bonus terms and conditions.

To better understand your situation, could you please clarify the following:

• What specific changes were made to the bonus terms and conditions that you are referring to?
• When did you first notice these changes, and when did you contact customer support about the issue?
• Could you provide any screenshots or documentation that support your claim?

Thank you in advance for your reply.

Best regards,

Kristina

Targeted at Bronze level.

Changed

I deleted the email about two weeks ago. Either way, I want the other party to ask me. They still have the email history.

Because I can't get a free bed

I asked if I couldn't get it and they said I didn't have enough rank. I asked what rank was and they ignored me. Then they said there was a problem with my ranking. I ended up not getting it again the following week and when I asked why they said it was my rank. At that point I realized the rules.

対象者をブロンズ レベル 。

変更された

2週間ぐらい前 メールも消しちゃったから。 どっちにしろ 先方に 聞いてほしい 先方に メール 履歴 残ってるし

フリー ベッド をもらえないから

何でもらえないのか聞いたら ランクが足りないと言われて ランクとは何だって俺が聞いたら 無視で その後 順位に問題があったと 言われた 結局はその次の週に またもらえなくて 理由を聞いたら ランクだと言われた その時点で 規約に気づいた

Thank you for your reply, Miyapon. I understand how frustrating it must be to feel like a casino has tricked you. However, in order for us to proceed with a case like this and confront the casino, you must provide strong supporting evidence, as we can only intervene if there is clear proof of wrongdoing or a breach of terms by the casino.

As you are unable to provide sufficient evidence to support your claims, we will now close this complaint. Should any new information or proof become available, feel free to contact us again and we’ll be happy to reopen the case.

Best regards,

Kristina

Casino.Guru Team