Thank you for sharing your experience - we’re really sorry to hear that your time with us didn’t meet expectations.
We understand how disappointing it can feel when the games aren’t going your way. All our games are provided by certified providers and operate under strict RNG fairness protocols, but we know that luck can be frustratingly unpredictable at times.
Regarding live chat - at the time of your visit, it may have been temporarily unavailable, but we’re happy to confirm that live support is now up and running.
We’ve made a lot of improvements since your last visit and would love the chance to show you a better experience. If you decide to give us another try, we’ll be here to help every step of the way.
I played on this casino at last week Saturday. Almost everyting worked fine except Play'n'Go games didn't work at all. (At Tuesday Play'n'Go games seems to work too, which is great)
I didn't use any bonuses, but there is plenty of bonuses available.
Deposits by Visa were fast.
Customer support should be available better. Live chat is available limited.
KYC verification process took about 1 business day, so it's not too slow I guess and everything went well.
There was some technical issues to withdraw money to debit cards but now it is fixed. Live chat was very helpful throughout the process. Withdrawal was fast with Visa after the issues were fixed and I just got money to my bank account
