Stakes Casino - プレイヤーの支払いが遅れており、アカウントが確認されています。

Stakes is refusing my payout, and in live chat, they keep lying to me.

I have been waiting at least 6 weeks for a payout (which is not my first) and every time the live support tells me something different.

All my accounts are verified, and this is visible on the site.

Last Friday, the 18th of October, an employee named Ben told me my payout was approved and that I would receive it in 3-5 days.

It is now Tuesday, and I still haven't received any money. So, I contacted live chat again today, and, surprise, I was told I need to verify my account, which I have already done, and it's visible in my account.

Then I'm always reassured that it will be forwarded to the responsible department, but I think we all know how that ends.

The strange thing is, I had the identical conversation already 4 weeks ago, and nobody contacted me then either.

Stakes verweigert meine Auszahlung und ich werde vom Live Chat nur belogen.

Ich warte nun seit mindestens 6 Wochen auf eine Auszahlung(welche nicht die 1. ist)und jedes mal wird mir im Live Support was anderes erzählt.

Alle meine Konten habe ich verifiziert und das ist auch auf der Seite einsehbar.

Letzten Freitag also den 18.10 hat mir der Mitarbeiter names Ben gesagt das meine Auszahlung approved ist und ich diese in 3-5 Tagen erhalten werde.

Es ist nun Dienstag und ich habe immer noch kein Geld erhalten, daraufhin habe ich mich heute erneut an den Live Chat gewendet und siehe da wird mir mitgeteilt ich müsse mein Konto verifizieren was ich aber schon längst getan habe und dies auch in meinem Account ersichtlich ist.

Daraufhin werde ich dann immer damit vertröstet das es an die zuständige abteilung geleitet wird aber wir wissen ja glaub ich alle wie das endet.

Das Kuriose ist das ich die identische Unterhaltung wie heute bereits vor 4 wochen hatte und ich dort auch nicht Kontaktiert wurde.

Dear Speedy36,

Thank you very much for submitting this complaint. I’m sorry to hear about your issue. To help clarify the situation, I’d like to ask a few questions.

Have you provided the casino with proof of ownership of the card ending in **9606? Do the photos of your card show all relevant details, such as your name, the first six digits, and the last four digits clearly?

Have you submitted a bank statement showing the deposits you made to the casino using this card?

When was the last time you communicated with customer support? Have they asked you for any additional documents for verification?

I hope we can help resolve this matter as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

I was actually contacted again by a higher level and had to verify my data again only to be told that a Lithuanian IBAN (Revolut account) is no longer accepted.

All this nonsense cost me so much time and in the end you get a generic answer that you could have just said.

I have now entered my Sparkasse account and now it should finally work.

Thank you very much for your time and the quick answer.

Hallo Veronika,

ich wurde wirklich von einer Höheren ebene nochmal kontaktiert und musste erneut meine Daten Verifizerung nur um dann gesagt zu bekommen das eine Litauische Iban(Revolut Konto) nicht mehr akzeptiert wird.

Dieser ganze Quatsch hat mich so viel Zeit gekostet und am Ende bekommt man dann so eine generische Antwort die man gleich hätte nennen können.

Ich habe jetzt mein Sparkassen Konto angegeben und damit sollte das dann endlich klappen.

Vielen dank trotzdem für eure Zeit und die Fixe Antwort.

Thank you for updating me. Could you confirm whether you’ve received the winnings in your Sparkasse account, or if there have been any further issues with the transfer? Once I have a better idea of your current status, we can decide on the best way forward to resolve this for you.

Dear Veronika,

It appears there may be a misunderstanding regarding this case. Based on the case summary, "The player from Germany is experiencing significant delays with his payout from Stakes", we believe this complaint concerns Stakes Casino (https://casino.guru/STAKES-Casino-review) rather than Stake.com. We want to emphasize that Stake.com has no affiliation with Stakes Casino.

Therefore, we kindly request that this case be transferred to the appropriate casino complaints section for Stakes Casino.

Kind regards,

Dear Stake Casino representative,

Thank you for reaching out to us and for your attention to detail. It seems that the player indeed selected the wrong casino when submitting their complaint. I’ve now corrected this mistake, and we'll investigate using the correct casino set in the system. Thank you again!

Dear Speedy36,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.