Staxino Casino - プレイヤーの引き出しが遅れ、賞金が減額されます。

Dear Knochenfabrik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please post a screenshot of your bonus history here in this thread?
• Do I understand correctly that you currently have €100 in your casino account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

I would like to have the case closed because today I finally received a response from the casino explaining why I am only allowed to withdraw €100.

Unfortunately, the casino is right.

Thanks for the help anyway.

Hallo,

ich würde gerne den Fall schließen lassen da ich heute endlich eine Antwort vom Casino erhalten habe in welcher ich erfahren habe warum ich nur 100€ abheben darf.

Leider hat das Casino Recht.

Danke trotzdem für die Hilfe.

Thank you for your reply, Knochenfabrik. Alright, I understand. I will now close this complaint as per your request. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.