Stelario Casino - プレーヤーは、複数のアカウントを開設したとして告発されています。

Hi.

I have a problem with the verification at Stelario. Uploaded all documents and could not be verified as I allegedly submitted my documents to a different account.

That's impossible. I only have one account with Stelario. I also only have an email address.

Can you help me?

Thanks and Greetings

Hallo.

ich habe ein Problem mit der Verifizierung bei Stelario. Habe alle Dokumente hochgeladen und konnte nicht verifiziert werden, da ich meine Dokumente angeblich in einem anderen Konto eingereicht habe.

Das ist unmöglich. Ich habe bei Stelario nur ein einziges Konto. Ich habe auch nur eine Emailadresse.

Könnt ihr mir helfen?

Danke und Grüße

Dear 7hrd26c8qd,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that you have been accused of multi-account registering?

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Have you redeemed any promotional offers in this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, this is not possible. Nobody has access to my data. But the thing with stelario has also been settled. I had the account blocked. The live chat was highly dubious. I will not provide any casino with full bank statements for the last 12 months from a single deposit of €20.

many thanks for your help. The complaint has been resolved.

Hallo, diese Möglichkeit besteht keinesfalls. Niemand hat Zugriff auf meine Daten. Die Sache mit stelario hat sich aber auch erledigt. Ich habe das Konto sperren lassen. Der Live-Chat war höchst unseriös. Ich werde keinem Casino vollständige Kontoauszüge der letzten 12 Monate zur Verfügung stellen auf Grund einer einzigen Einzahlung von 20 €.

vielen Dank für eure Hilfe. Die Beschwerde hat sich erledigt.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, 7hrd26c8qd, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru