Sunrise Slots Casino - プレイヤーの支払いが大幅に遅れています。

I must say I have been paid by sunrise several times.( smaller amounts)Except one time ($10,000) I was forced to spend because they were giving me the run around. AND THIS TIME. It has now been a month and a half. And it was approved on 9-13-2023. I waited out all time frames. It disappeared off of the pending withdrawal page also on 9-13-2023. I was told to be patient that there Payment provider was behind. Now after several chats and updates and escalations. I'm being told to just wait. I have several chats downloaded and screens hots. I have been lied to several times. And get a different story every chat agent I talk to tells me something different. I've exhausted every time frame and possible delay with documents and don't know what to do so I'm asking you guys for help please. I did not want to do this but I feel like it is now necessary they are not taking me seriously. I like the casino if it wasn't for this payment issues. Here are a couple chars. I have several more saved if needed. Showing discrepancies In There stories and what not.

Dear troycornelius509,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear troycornelius509,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Okay they paid me. Thank you guys for your help. And always being here to listen and hold casinos responsible. You guys are awesome!

I was paid thank you

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, troycornelius509, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru