Sunrise Slots Casino - 選手の退会が遅れました。

I have been waiting long before 9/18/22 ,but on the 18th of August is when it was approved. That was 4 months ago . Really I've been waiting over 5 months.

Dear dib99913,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes I am verified, never had a payout with them. I used a 200% no rules bonus where I put down $75.00

Greetings all,

I reviewed this case a couple days ago and did what I could to assist. I am happy to report that we are now paid in full, payment went out via Bitcoin about an hour ago and has been confirmed delivered in Blockchain Explorer.

Best wishes,

Nick and Sunrise Slots

Thank you so much ,they finally paid up,you guys are awesome. Just goes to show they were just being a- holes the whole time. I would would have probably put most of it back to there casino if they would have been a real honest casino and paid up. Anyway thankyou ❤️ you guys ,Thanks Nick and Kristina

Dear dib99913,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru