Sunrise Slots Casino - 選手の退会が遅れました。

I filed a claim on 10/25/22 and it was wire transfer approved on

11/07/22. I have made numerous requests on there site with nothing being resolved.

Dear macernick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have not had any other withdrawals with Sunrise. I have filled out all verification requests, if that is what you

mean by KYC. I did accumulate my winnings with a bonus which was fulfilled.

Thank you very much for your reply, macernick. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Sorry Kristina but I have no proof of correspondence between me and the casino. It was all done via there

chat line.

The money from Sunrise has been deposited in my account. Thank you for any assistance you

may have been.

Dear macernick,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru