Sunrise Slots Casino - 選手の退場が遅れる。

I won on sunrise slots and put in for a withdrawal on 8/27/22 and it was approved on 8/30/22 and I've yet to see any money, all they do is tell me they are behind on withdrawals due to many people winning or they are escalating my ticket or its 7-10 business days or etc,etc. I can't gamble and pay later so why do they feel they can take money and withhold winnings...I'm really in need of the winings and am asking for help in obtaining them.

Hello amannjason,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

yes sir my account has been verified for some time now and i speak to them every day about when i should expect it and they continue to just run me in circles, and i deposited my own money in btc and received a bonus on top..i actually won 1800+ but they deducted my bonus that was given already

Thank you amannjason for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi amannjason,

I've just reviewed your case and fully understand your concerns about the withdrawal being delayed. I'll try my best to help you by contacting the casino.

Dear Sunrise Slots Casino, I'd like to invite you to join this conversation and participate in the resolution of the complaint. Can you please share more information regarding the player's issue? Are there any specific reasons for the payment to be delayed?

Please, feel free to send all the relevant evidence to my email at natalia.b@casino.guru.

Hope to hear from you soon.

Regards,

Natalia

Thank you very much in deciding to do what you can to help me I very much appreciate any help I can get in this matter so it can be finished

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi amannjason,

I'm very sorry, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and I'm forced to close it as ‘unresolved’.

My apologies for not being able to help you more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Best regards,

Natalia