SupaCasi Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

This casino closed my gaming account without providing one specific reason what i would have breached for my account to be closed. And that happened after i had completed all KYC verifications they threw at me. I'm real account user not some 3rd party account or bought identity and have no idea what i would have breached. Did not use any bonuses nor did anything illegal. In addition to closing account they also stole all the money i had in account including funds which i deposited not only the winnings. All the responses is that you have breached terms (and pointing like 20 different terms, so i have no idea which one exactly) and no more specific explanation is given. The most outrageous part is that they simply stole also deposit not only voided winnings.

Dear rk13,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played? Were they slots, live casino games, or did you bet on sports?

Have you made any successful withdrawals from this casino before?

Is there any chance that someone from your household or using the same IP address also created an account in this casino?

Have you used any VPN or IP-masking software to hide your true location while accessing the casino website?

Did you play with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear rk13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.