Talismania Casino - プレイヤーのアカウント確認が遅れています。

I have been trying to verify my account.

They have requested a bank statement from 10.10.2024 to 10.11.2024.

I have sent this PDF document to them twice.

It has not been accepted even though the PDF is in its original form.

In the chat, when I asked about this, they told me the file was edited and not in its original form.

The transaction history I've received directly from the bank, so the PDF is in its original form.

Olen yrittänyt vahvistaa tiliäni.

He ovat pyytäneet tiliotetta 10.10.2024-10.11.2024.

Olen lähettänyt tämän pdf tiedoston 2.kertaa heille.

Sitä ei ole hyväksytty vaikka pdf tiedosto on orginaali muodossa.

Olen chätissä kysyn asiasta, kertovat että tiedosto olisi muokattu eikä olisi orginaali muodossa.

Maksutapahtuma historian olen saanut suoraan pankilta joten pdf on orginaali muodossa.

Hello tinppa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Talismania Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick