米国のプレーヤーは自分のアカウントにアクセスできず、入金と賞金の取得についてカジノのサポートと通信することができませんでした。このプレイヤーはスロットのみをプレイしていましたが、最近アカウントを登録して認証しました。彼女は、ボーナスを一切使用せずに 461 ドルを獲得し引き出したと主張しましたが、その後アカウントにログインできなくなりました。カジノに連絡を試みましたが、カジノ側からの応答はありませんでした。私たちはこの苦情を「未解決」として終了し、カジノの評価に悪影響を及ぼしました。カジノは認可されていなかったため、さらなる行動は制限されていた。

米国のプレーヤーは、サインアップボーナスから賞金を引き出すためのBTCウォレットを確認するために入金していました。しかし、入金後、出金は拒否され、カジノは理由もなくアクセスを遮断した。プレーヤーが問題を解決しようとしたにもかかわらず、カジノは協力しませんでした。有効なライセンスがなく、カジノ側からの ADR サービスがないことを考えると、これ以上の措置は講じられませんでした。この苦情は「未解決」としてマークされており、カジノの評価に悪影響を及ぼす可能性がありました。

Little over a year ago, the player requested a withdrawal and still haven't received it. He contacted the casino many times but they only made promises to him that he would get paid, but nothing like that ever happened. No more information is available ever since.

The player accepted a bonus and after she won, she requested a withdrawal which was denied because she only played a game of Baccarat, which was against the bonus' rules. The casino promised to return her original deposit and the player felt like it was a joke and wasn't happy about receiving only her deposit back. No other information is available.

The player wasn't able to withdraw their funds because according to the casino, their document verification was incomplete. They sent the additional paperwork to the casino but learned that they didn't meet the playthrough requirements and their request was in pending mode once again. There is no further information available if the player received their winnings or not.

The player requested two separate withdrawals of $2,425 and they were both delayed. Later on, the player confirmed that they had received the checks, but soon after that, the complaint was reopened and stayed unresolved.

Sugartop won $2,000 with free play and once he requested it for a withdrawal, it was denied because they were registered in more than one casino, probably sister casinos. After that, the casino also closed their account and the complaint stayed unsolved. No further details are available ever since then.

The player waited for an opportunity to withdraw for 2 weeks. The casino replied that they couldn't answer then because they didn't have all the necessary information. There was no information on how it ended.