At first I thought this casino could be onto something, in the uniqueness of it. However its very apparent this casino will try everything it can you get you to spend your winnings. Upon your first withdrawal, you then have to get verified. Once verified, THEN the 12 day count down begins, and that's 12 BUSINESS days!
I have seen their responses to others stating that it's up to 12 days. Be assured, nothing will happen until then12th day. Exactly on the 12th day I checked my casino account and the money was "processed" or so I thought.... its now 3 days post withdrawal and still no money in sight.
The support emails useless nobody will respond. So like others, have come here to warn you all. Don't waste your money!!

Manipulating bonus T&Cs to enable the to take more of your winnings.
Eample, the T&C on my bonus was that Max withdrawal from winnings was 10x bonus amount plus your deposit amount....
Well the casino flipped this after taking most of my winnings without any explanation until I questioned it. They changed it to 10x deposit MINUS bonus amount!! Considering the bonus was 150% . I lucked out without so much as a courtesy email

The withdrawal rate and speed is very poor.

I placed 2 lots of account balance in to withdraw a couple of days before being verified on the 12/06 and one was paid on the 23/06 but the other withdrawn on the 09/06 remains unpaid. As do the ones for 14/06 and 21/06.

When a withdrawal is paid the date of payment also impacts on the 500 per week withdrawal period which elongates the ability to actually place 500 in withdrawal mode .

The net effect of this is that you are unable to shift your balance into withdrawal mode and even when you eventually can the withdrawal stays reversible until paid out.

I have 4 withdrawals now placed there on the 09/06 14/06 16/06 and 21/06.

I have sent over a dozen courteous e mails and had 1 sole response.

That advised me that payout is linked to seniority, account activity and deposit rate and in fact their stated payout time is 18 business days after verification.

I pointed out the site T and C does not mention this and also says 12 days but no response to that.

Whether 12 or 18 both poor in this day and age and the withdrawal of the 09/06 is overdue on either max time.

The casino aim of course is to bore you into playing any winnings back. Predatory and see through.

I can live with T and C s if I have read them and decided to continue anyway but this isn't the position here.

They have paid out 300 albeit placed into withdrawal a full calendar month ago and whether they will pay the remaining 1000 is unknown as I write so I won't say they are a complete rogue outfit until that is known.

What I would say is that they are quick to take deposits and respond if you're issue is depositing but if it's withdrawal then don't expect to see any money paid out in any appropriate time scale.

Don't bother e mailing their support as they simply don't respond.

I would not recommend TIV if you wish to have a reasonable chance of being paid either at all or certainly in any acceptable time frame.

Update 09/07

The earliest withdrawal is now 19 business days past verification and the next one 17 days.

26 e mails sent and 1 inadequate response weeks ago and nothing since.

This is a genuine review by one of many dissatisfied customers.

Update 10/07

The manager has now sent 2 emails.

The one yesterday advised that spam and negative e mails were impacting on the staff and one today advising me that they are within the payout protocol as per their T and C and outlining additional conditions that are not contained in their extensive T and C rules.

Suffice to say I interpret 'spam and negativity ' as stop asking for money which is overdue, we simply like deposits not having to pay out. Some of my e mails were a little facetious but not profane or rude and many others simply asked when the payouts would be made.

My response to the 2nd email was to apply their T and C s against the date of verification and withdrawal requests pointing out all 4 now are at the max stated payout date and in fact all beyond.

No response to that and withdrawals x 4 still showing as reversible so .. well nothing has changed.

Difficult to understand a company who wants to present an aura of legitimacy but acts like many of the true rogues in the murky world of online slots.

If anything ever gets paid I shall conclude the review and if it is not in a reasonable time frame from today we can make our own minds up as to whether this is an acceptable way to treat customers.

UPDATE #5 Well I finally received a deposit...was supposed to be $145 and I got $55...no explanation..no response to email asking why the difference...just changed my withdrawal request and sent a small portion of what it should have been. I most definitely will never play at this casino again! UPDATE #4 BUSINESS DAY 15 AND STILL NO WITHDRAWAL!!!!! THEY WILL NOT RESPOND TO MY EMAILS. HAVE FILED FORMAL COMPLAINT ON THIS SITE. WORST CASINO I EVER PLAYED AT. DON'T WASTE YOUR TIME AND MONEY PLAYING AT THIS IS VEGAS CASINO. UPDATE#3: Well today is the 12th working day (and the 25th day since I requested a withdrawal) since my account was verified and still no money! Yesterday I received an email from the same person that contacted me earlier wanting me to remove this review. She tried to say the verified date was 1/22 but in her previous email she said 1/21 and I have another email from support stating it was fully verified on 1/21 Sooooo......uuhhmmm. She also said she would get my withdrawal expedited since they took so long getting my account verified (email on 1/26) but obviously that didn't happen. But here is the kicker...I got this yesterday from her (I cut and pasted this so it's word for word) "We kindly ask you to remove the forum complaint, so we can proceed with your request, since your withdrawal is in time frame and we offered to expedite the process for you. " So I guess if you post a negative review...they hold your money hostage! Yes you did offer and then didn't do anything!! Good Grief! UPDATE #2: So here I still sit..day 17 since I requested withdrawal. They have contacted me via email regarding this review. I told them once I receive my withdrawal I will update...but still waiting. Regarding the issue with depositing..apparently you can deposit while waiting for a withdrawal however, this is not made clear on the deposit page which clearly states that you have a withdrawal that can be reversed rather than deposit. And their support staff failed to inform me that there were options available for depositing when I spoke with them regarding this. So I don't feel this review was false at all considering the situation. I also feel like its ridiculous for this process to take such an extended amount of time given that so many casinos pay out almost instantly. Will let you know when and if I get my money! UPDATE: So today..was told that documents are approved and my 12 day (business days) waiting time starts today...Uhhmmm what? Casinos are 24/7 WTH is a business day? and crypto payments should be instant. Not a happy camper

Well I'm on day six waiting for my withdrawal. A bit irritated because I asked support through chat exactly what documents needed to be sent and was told specifically only the front of my ID and then of course two days later they request the back. Sent it right in but support won't tell me how long it will be and through chat you just get the up to 12 days. Really crazy that it takes so long when so many others can get it to you in minutes. Plus they don't let you deposit when you have a pending withdrawal--not a very good business model--really costing yourself some money there. I will update this review if and when I get my withdrawal

Terrible casino dont waste your time and money on them.
They say it will take 12 Bussiness days to pay and mine still shows pending.
Trying to get help from custemor care. All say its busy processing. I asked for an email adress but the lady that helped me( Sarah) discontented me.
I will change my review if someone can give me answers.

Honestly awful, Though the bonuses and lack of playthrough reel you in, when it comes time to payout the process is painful and ridiculous, I won 1221$ but had a 200% bonus so my winnings are capped at 1000 which is fine, but the kicker is that you may only withdraw 500$ at a time at which your first withdrawal will have your bonus deducted, in my case 200$, also fine, though it would be much easier for them to just remove excess from my account. But the absolute worst part is that each withdrawal takes 12 business days.15 standard days in the case of my first 500$ or 300$ rather So not only do I have to take 3 seperate withdrawals to cash out the entire 1000$ but the wait time to recieve it all will be well over a a month. Completely ridiculous. Not to mention the staff diliberately lie to you about this if asked prior to deposit ( I was told it would be much faster especially since I was using crypto) Is this how they make their money by holding ours in order to turn a profit? Idk but I can say with a certainty that their are many online casinos that manage to payout within minutes so whatever bs they are saying about processing times is total crap, shady dealings. This casino is no good my friends. 👎👎👎 Very disappointed.
UPDATE: Yes as of May 15th I was paid, after I wrote this review and after i spoke with several customer service reps and called the casino out. ALSO: Not the full 1000$ as they state is the max cash out but 798$ because instead of removing the bonus portion from the 1200$ that I won it was taken FROM the max cashout value that they state so it's literally impossible to cashout 10x your deposit if you use a bonus because they will take the bonus amount from the max amount. Very silly indeed, also I must point out that I was verified over a month ago when I initially deposited so the statement made below is false on that account. And my limit was never increased in fact the last withdrawal of 221$ was requested the 13th of May and I still had a 500$ limit so im unsure why the falsity is necessary? But all and all I will say that they are not total fraudsters as I did indeed recieve a payout from them exactly 1 day prior to 12 business days. Ultimately the experience still left a bad taste in my mouth. Still I hope you all take care of yourselves and have a wonderful day!

Update: well my withdraw says completed, but I NEVER GOT MY BITCOIN. SO HOW IS THIS COMPLETED!!??! I have spoken 2 live chat since this occurred on Tuesday, every day since then I've spoken 2 them as well as emailing support so they can address this and fix this immediately.. TO NO AVAIL. Live chat said I should have my withdraw if it says completed, but "Khole" if that is even a real name, assures me that they will get MY WITHDRAW TO ME & get this fixed and sent to me asap, well that was Tuesday and its now Saturday. Morning. I only got a generic response from support on Wednesday stating that they transferred the info to the financial dept&they'll get back to me asap.. well again NOTHING. So my 1st withdraw was messed up, so the New Management Team emailed me apologizing 4 the mix up, guaranteeing I'd recieve it by last week, that was the 1st withdraw which I had 2 resubmit which I did. Well this 2nd withdraw says "Completed". But shocker I also Never recieved it so how is it completed. Idk what the F is going on at this place but they obviously r screwing ppl over hard core, not to mention I have another withdraw that I requested the following day after the one that's showing completed and that is still processing,.
What the heck is wrong with these ppl?? I know what they r doing, they are purposely not getting back to me, purposely not sending my withdraw, so that way 30 days will lapse since I requested the withdraws and then at the 30 day mark they can void any withdraw request and the winnings that has been 30 days or longer. CAN U BELIEVE THIS, THEY DELIBERATELY MAKE YOU WAIT FOR COMMUNICATION 2 TRY TO RESOLVE THESE ISSUES FOR SO LONG SO THAT WAY THEY CAN come back & SAY IT'S IN OUR TERMS AND CONDITIONS THAT ALL WITHDRAWS ARE VOID AT 30 DAYS or longer.. I'M SO PISSED OFF RIGHT NOW. I have all the emails showing proof of this bs from this site.. it's beyond me how they are allowed to even operate..
THEY R A SCAM PLEASE NEVER EVER EVER THROW YOUR MONEY AWAY AT THIS WRETCHED POOR EXCUSE 4 AN ONLINE CASINO. I honestly didn't want to get on here & have 2 say all these negative things because I love their games, but what odds the point if you'll never be able to withdraw ur winnings, and their support staff as well as their financial dept MUST HONESTLY HAVE ZERO EMPLOYEES WORKING IN EITHER OF THE DEPTS, because u can't get in touch with anyone 2 save your life.. I'm going to copy and paste this review and blast it of every single review website..
My question is this???? Why would the"New Management " even bother emailing me 2 apologize about the mix up with the original withdraw, tell me2 resubmit it, which I did, and that way they will have me paid out by last week. WHEN THAT WAS A OBVIOUS LIE..!!I believe they did that just 2 buy then even more time so the 30 days lapses. I promise u that is what these thieves r doing.. it's utterly disgusting at this point..
Can some one please please help me.. My username is DarahR80..They r legit a total scam website.. seriously

Provider is actually ok, support too BUT the payouts are just too slow. Others need 10min to a maximum of 1 day, if you write to host@ comes (in English, although commenting here in German) as an answer it takes 1-7 days and today is now (Mon-Fri counted) day 9 and nothing comes, status still pending. Will open a case at CasinoGuru tomorrow, it's a real shame because that's how you scare customers away, there's no reasonable reason why you need so long.

Edit: User is msg1992

Anbieter ist eigentlich ok, Support auch ABER die Auszahlungen sind einfach vielzulangsam. Andere brauchen 10min bis maximal 1 Tag, wenn man an host@ schreibt kommt (auf Englisch, obwohl hier in Deutsch kommentierend) als Antwort es dauert 1-7 Tage und heute ist nun (Mo-Fr gerechnet) Tag 9 und nichts kommt, Status nachwievor pendent. Werde morgen einen Case bei CasinoGuru eröffnen, echt schade weil so vergrault man Kunden, es gibt keine sinnvolle Begründung warum man solange brauch.

Edit: User ist msg1992

Lets all play Pretend! From a Childs storybook to this casinos front door you'll find delusions of granger like 200 free spins for 10x Vegas and 150 over there for hot hands...
Yes you will receive those spins and maybe even have some fun playing them (Warning 200 spins at 3 cents per spin causes Boredom and carpel tunnel) however this site might as well be run on funny money because you'll never see a cent returned to your wallet even though your due. Customer support is almost nonexistent, complaints are a waste of your time and there are much better fake money casinos out there you can blow your hard earned money on if that's what your in to.
User Beware DO NOT DEPOSIT ANY MONEY WITH THIS CASINO!

A deposit that should have taken 30 minutes to be credited to my balance still hasn't been credited after 7 hours. Customer service is unresponsive.

ETA: in response to the casinos response, I did confirm the deposit. It’s been two days, deposit still hasn’t been credited, customer service wasn’t responding on chat when I last tried and I haven’t received any replies to my email. TERRIBLE service. Won’t be depositing here again.

ETA: Thank you, Oliver. I have edited my review thanks to your attention to this matter.