Trino Casino - プレイヤーが賞金を受け取れずにいます。

Played through first deposit bonus and won $5000.. Made first deposit with credit card and withdrawal options all crypto only and maximum withdrawal $800 per day . Told 7 days ago it takes 3 days to process and still waiting ... chat support handball to finance depth via email who don't respond ....

Dear Billie71,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi there

So after my first complaint the casino paid me out $800 and I had to request another $800 withdrawal which I did immediately on the 3rd January 2025. It's now almost the 9th January and I received this email tonight telling me they will not process my withdrawal until the 13th January. Without any reason for the change of process time

Dear Billie71,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi there , I have not received my winnings from Trino . I let them know I was disgusted with the way they have treated me and they have not responded...

10 days and my withdrawal is still pending

Dear Billie71,

Please keep in mind that every withdrawal may take up to 14 days (recommended period).

If it's been less, I can only advise to wait.

Let us know in case the money would arrive or the payment would take longer than the recommended period.

Looking forward to hearing from you.

Regards,

Nick

Dear Billie71,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.