Thank you for your feedback. We’re glad to hear you enjoyed the variety of games on our platform. We also appreciate your comment regarding payment speed and will pass it on to our Payments Team as we continuously work on improving processing times.
Based on my personal experience, I strongly advise caution with this casino. Deposits go through instantly, but withdrawals seem to be extremely delayed. I requested a €500 withdrawal on 28th November, and as of 5th December it is still showing as "pending," even though my account is fully verified.
Live chat keeps giving me the same repeated responses, and email support is not offering any clear updates either.
This has been very frustrating, so please be careful and do thorough research before using this site. PLAYER10839259
We are sorry to hear about your experience and understand your concerns.
Please note that all withdrawals are subject to mandatory security, KYC and compliance checks. In some cases, processing times may be extended due to additional verification procedures or checks by external payment providers, which are required by regulatory standards.
I have been waiting for my payment for 5 days and have sent emails several times but no one cares. So I would really like to know if they do not pay out then I do not have to wait in vain when depositing there are no problems it only takes a few seconds but I am still waiting for the payout I do not think that is fair at all.
Seit 5 Tagen warte ich auf meine Auszahlung schrieb mehrmals Emails keiner kümmert sich drum Also würde echt wissen wenn die nicht auszahlen dann brauche ich nicht umsonst warten beim Einzahlung gibts keine Probleme dauert nur ein paar Sekunden aber Auszahlung warte ich noch immer finde das überhaupt nicht fäir,
待ち時間が長すぎます....確認、支払い、電子メールによる応答...
Waiting too long....verification, payout, response via email...
Zu lange warten.......Verifizierung , Auszahlung , Rückmeldung auf Email..
All withdrawal requests are processed immediately by our team. If there are any delays, they are caused by the payment provider or bank, as unfortunately some methods may take up to 5 business days to complete. This is beyond our control, but please rest assured that your funds are safe.
Thank you for your patience and understanding. We’re always happy to welcome you at Trino Casino! ✨🎰
Under no circumstances should you deposit money here. I made a withdrawal, and after three days, it was suddenly canceled. I contacted support, and they seriously wanted to tell me that I canceled it myself. OK, I made another withdrawal, and it's been pending for four days now, even though it was fully verified. Verification is impossible, though. They request documents, and if something is wrong, they don't even inform you. Avoid at all costs!!
Auf keinen Fall hier einzahlen. Habe ein Auzahlung getätigt nach 3 Tagen war sie auf einmal abgebrochen. Ich schreibe dem Support und sie wollen mir ernsthaft erzählen das ich sie selber abgebrochen habe. Gut wieder Auszahlungbgetätigt und mittlerweile 4 Tage unbearbeitet obwohl komplett verifiziert. Verifizierung ist aber auch unmöglich. Unterlagen werden eingefordert und wenn irgendwas nicht in Ordnung ist dann wird man nicht mal informiert. Auf jedenfall meiden !!
We’re sorry for the inconvenience you’ve experienced. All withdrawal requests are taken into processing immediately, but delays may occur if verification isn’t fully completed or due to payment provider timing.
For quicker assistance, please contact us at [email protected] — our team will be glad to help.
One of the worst casinos online I truly believe this could be a scam I won a significant amount of money and still have not received my withdraws they have said my gaming needs to be looked at by the provider and this could take up to 14 working days this is ridiculous I truly think they won't pay me such a let down after being happy to have a win
I am writing to express serious concerns regarding my recent experience with trino casino. After initiating a withdrawal request over two weeks ago, I promptly submitted all required documentation as requested. My account has since been fully verified.
Despite meeting all verification requirements, I have not received any further communication from the casino, and my withdrawal remains unprocessed. Multiple follow-up attempts have been ignored, and no explanation has been provided.
This lack of response and transparency raises significant concerns about the legitimacy of the platform. I strongly advise others to exercise caution and reconsider depositing funds with this casino until these issues are addressed.
お金を引き出すことができず、サポートとの連絡もできなくなりました!!
Can't withdraw the money, and no more contacts with support!!
Lowest rtp ever winnings are non existent . They gave me a bonus where I won 5k euros , I had to clear a 15 k wager and in the end I was only allowed to withdraw 250 eur in a 10 k monthly deposit !!!
Next time I cleared 500 euros and they allowed me to withdraw 250 . It seems they only give you high multipliers in bonus money because the max withdrawal is low .
LONGEST EVER withdrawals I’ve ever seen as well it can take up to a month and sometimes they don’t even give you the money . It’s a major scam ! Avoid !
Very very BAD CASINO, non stop problems, chat rude, withdraw very low limit , becouse they want you lost your winning. You can cancel withdraw any time so if you win and limit withdraw is 500 for me is like very bad policy, want you cancel your withaw and lost.
Not recommended this casino.
STAY AWAY
何もない
Nothing
検証に次ぐ検証、そしてそれは止まらない
Verification after verification and that non stop
出金限度額は500ユーロのみ
Withdraw limit 500 e only
非常に遅い撤退
Very slow withdraw
いつでも出金をキャンセルできます。なぜなら、彼らはあなたのお金を保持したくないからです。
You can cancel your withdraw any time e, becouse they dont want you keep your money
I joined the casino on the off chance it would be good. Wasn’t too disappointed, but i had to work hard to get into a decent flow of profit. But persistence got me there In the end. Withdrawal is taking far too long and seems to be longer than any other casino I have ever used online!!! I am constantly told by customer support that the workload is too great and they are working their way through the withdrawals, I have my doubts about this and I’m not convinced. I’m doubting the legitimacy of this site!!! Which i have never thought before but it’s any online casino I have used!
I will remove this review soon as my winnings are all paid to me and will change it to a positive one, but for anyone wanting to use this site. Don’t, avoid like the plague.
If this review is still here, you will know I haven’t received my winnings. If it isn’t, look out for my positive review.
So at first glance and initial sign up / verification I was really impressed with this site. Deposits were seamless and instant via Visa card payments. Games are ok and seem to have a good RTP. But the issues began as soon as I had won / tried to withdraw. I tried to withdraw for the first time on the 2nd June via Bank transfer. I was emailed to say this had been cancelled and return on the 4th June, told I need to re withdraw without spaces in my IBAN (understandable so no stress, my mistake) done this as requested on the 4th June. In the mean time had a cheaply deposit. Lift of course no worries that’s gambling. Received an email on 11th saying thi s has been cancelled again due to an error with bank transferring. This has been returned , please try a new option. Well I don’t have any other option. Checked on the withdraw tab and the bank transfer option had disappeared. Checked a few hours later and it had returned. So I have since requested the withdrawal via bank transfer ( which may I add had a new option along side IBAN, now had swift/bic. So now 1 day later I am still pending.
Fingers crossed for this attempt as I feel it could be a good site .
Bearing in mind I’m fully verified have full photos of everything/ c emails / conversations.
Once withdrawal has been completed I will update and change my rating.
Update. 17.6. Withdrawal now received. So a slow withdrawal process but it’s arrived so Happy.
サイトはVisaカードによる支払いを即座に受け付けます
Site accept Visa card payments instantly
ゲームのレイアウトと選択が良好です。
Good layout and selection of games.
カスタマーサービスは迅速に対応します
Customer service are quick to respond
アカウントの確認は簡単です
Account verification is straight forward
出金処理が常に保留/キャンセルされます。
Withdrawal process constantly pending / cancelled.
カスタマーサービスは迅速で対応も早いが、回答は少し自動化されているように感じる。
Customer service although fast and responsive. Answers seem a little automated
A very good casino, lots of games, lots of bonus offers...kyc went smoothly and fast But payout of winnings is slow, my winnings still haven't been paid out.... 7 days have now passed..... All necessary documents have been submitted.....
Ett mycket bra casino, massor av spel, massor av bonuserbjudanden...kyc gick smidigt och fort Men utbetalning av vinster går segt mina vinster har fortfarande inte betalats ut.... 7 dagar har nu gått..... Alla nödvändiga dokument har skickats in.....
Thank you for taking the time to share your thoughts. Huge congratulations on your recent win — well done! 🎉 We also truly appreciate your kind words about our game selection and bonus offers. It’s always rewarding to hear that the features we focus on most are making a positive impression.
Regarding your withdrawal, please note that in some cases, payout processing may take slightly longer — especially when requests fall on non-banking days or require additional checks. In such situations, we always recommend reaching out to our team at [email protected], where our specialists are happy to provide a personalized payout schedule with the expected completion date.
At the time of writing, we can confirm that your account is fully verified, and your winnings have already been paid out in full.
We truly appreciate your feedback and hope your next experience with Trino Casino earns a full 5-star rating. Wishing you many more lucky sessions and smooth withdrawals ahead — and from our side, we’ll continue working hard to deliver the service you deserve.
Good selection of games I managed to win £2000 of £50 and I’ve been waiting nearly 2 weeks for the money my account is verified with all documents accepted but I’ve still not received my winnings I’m starting to think this website is a scam because kyc don’t reply to my emails and support just tells you it’s not there issue so I don’t know what to do now or where I stand I also got more to withdraw but can’t because it says my withdrawal limits are reached? Thanks for sending the schedule I received one payment and then I had a email saying I can’t withdraw for 3-14 days because the gaming provider has to review it what a load of bollox I tell you what just keep the money and close my account I have used about 20-30 gambling sites over my time and not one has said taken anywhere as near as this to pay out people be aware this is deffo a scam site! 😡🤬 I won’t be surprised if in 14 days I get a email saying they can’t pay out bunch of jokers
Thank you for your review, and congratulations on your fantastic win! 🎉 Turning £50 into £2,000 is an impressive result, and we’re genuinely happy for your success.
We’ve checked your case and can confirm that your account is now fully verified, and our KYC team has already sent you a personalized withdrawal schedule via email. Please make sure to check your inbox for their message.
Once the current withdrawals are successfully processed, you’ll be able to submit your next request and cashout your winnings in full, within the withdrawal limits outlined in our Terms and Conditions.
Thanks again for playing with us — and we wish you continued good luck and many more winning moments at Trino!
Payouts are very complicated; documents can only be submitted via email. They assume you paid with a card, but there isn't one. You send the receipt showing that you paid with a different card, but nobody cares. The chat system can't help and says they're not responsible for it.
Sent documents several times including receipts of deposit but no response
Auszahlung sehr Kompliziert, Unterlagen können nur via email eingereicht werden. Es wird einem unterstellt man hätte mit einer karte eingezahlt, diese gibt es allerdings nicht und man sendet den beleg wo zusehen ist das man von einer anderen karte eingezahlt hat aber es interessiert niemanden. Chat kann nicht helfen und teilt mit er wäre dafür nicht zuständig
Mehrmals unterlagen geschickt inklusive Belege der einzahlung aber keine antwort
ゲームのセレクションも良く、ホームページも使いやすい
Good game selection and the homepage is friendly
Gute spielauswahl und die Homepage ist freundlich gestaltet
ライブチャットでは何もサポートできず、標準キットしか送られてきません
Live chat can't help with anything and only sends standard kits
Live chat kann bei nichts helfen, und schickt lediglich standartbausätze
Thank you for your review and for sharing your thoughts.
First of all, we’re happy to hear you enjoyed our game selection and homepage layout. Our ultimate goal is to provide the best possible gaming experience along with a user-friendly interface, so it’s great to know you appreciated these aspects of our website.
Additionally, congratulations on your win! 🎉 It’s always a pleasure to see players start off strong with their first deposits. We wish you many more exciting sessions in the future.
We’re sorry to hear that the document verification and withdrawal process felt complicated. As you correctly mentioned, documents are submitted via email — this allows our KYC team to handle sensitive data securely and gives them the ability to personally assess and respond to individual cases. In situations where the payment method is not a standard card or there’s something unusual, we always encourage players to reach out directly to [email protected]. Our KYC managers are happy to review such cases in detail and help find a suitable solution tailored to your specific circumstances. Our goal is always to make verification and withdrawal procedures as clear and smooth as possible, while maintaining the necessary level of security for all our players.
We’re pleased to confirm that your documents have now been successfully reviewed, your account has been fully verified, and your withdrawal has been completed. 💰 Thank you for your patience throughout the process.
Thank you once again for taking the time to share your thoughts — and of course, we wish you the best of luck in your future games at Trino!
Initially, I had a very good impression of this casino. I deposited a small amount and was able to play up to €3,000. Then I submitted my KYC documents (on April 23rd) and haven't received a response to date (April 27th). It's clear, of course, that I played through the money and gradually deposited another €1,100 of my own money, and it was also clear that I only got dead spins after that.
The chat support is no help at all. I wanted to lower my deposit limit to €50 a month and they told me to please write an email to support. The cashback system is also completely ridiculous. For example, I have now deposited €1100 and at my level two I should get 4% paid out on Monday. That would be €44. I have to wager this 35 times. And then suppose I manage that and have more than €44. Would you cancel the rest so that I can only withdraw €44? Which is complete bullshit in my opinion. There are other casinos where you get 10-15% cashback and can cash it out straight away or at least only have a wagering requirement of one or three times and not 35 times. All in all I have to say I am now disappointed with the casino and will not play here anymore.
Zunächst hatte ich einen sehr guten Eindruck von diesem Casino. Ich hatte ein bisschen was eingezahlt und konnte auf 3000 € hochspielen. Dann habe ich meine KYC Unterlagen eingereicht. (am 23. April) und habe bis heute (27. April) keine Antwort erhalten. Es ist natürlich klar, dass ich das Geld runter gespielt habe und nach und nach noch 1100 € von meinem Geld eingezahlt habe und es war natürlich auch klar, dass dann nur noch tote Spins kamen.
Der Support im Chat kann überhaupt nicht weiterhelfen. Ich wollte jetzt mein Einzahlungslimit auf 50 € im Monat runter setzen und er sagte mir ich solle doch bitte eine E-Mail an Support schreiben. Ebenso das Cashback System ist völlig lächerlich. Ich habe zum Beispiel jetzt 1100 € eingezahlt und müsste bei meinem Level zwei 4 % am Montag ausgezahlt bekommen. Das wären 44 €. Diese muss ich 35 mal umsetzen Und dann gesetzt dem Fall. Ich würde das schaffen und hätte mehr als 44 €. Würden Sie mir den Rest streichen so dass ich nur 44 € auszahlen kann. Was in meinen Augen völliger Bullshit ist. Es gibt andere Casinos da bekommst du 10-15 % Cashback und kannst diese sofort auszahlen lassen oder hast zumindest nur ein Umsatzbedingungen von ein oder dreimal und nicht von 35 mal. Alles in allem muss ich sagen, wenn ich mittlerweile enttäuscht von dem Casino und werde hier nicht mehr spielen.
Thank you for sharing your detailed feedback — we appreciate your time and insights.
First of all, we’re sorry to hear about your disappointment. Please note that KYC document processing may sometimes take a bit longer, especially if submitted around non-business days. However, we always strive to review documents as quickly as possible and apologize for any delay you experienced.
Regarding responsible gaming: we offer a full set of tools, including deposit limits, and are always happy to assist in applying them. For security reasons, changes to your account such as limit adjustments are best requested by email at [email protected]. This ensures that the request is properly verified and processed swiftly. Live chat has more limited access to sensitive account functions for your safety.
As for cashback — it comes with certain conditions, such as wagering requirements and max withdrawal limits. These are clearly outlined in our Bonus Terms, which are available on the website at all times. We always encourage players to review the terms before activating any promotion. That said, we understand your concerns and want to assure you that our cashback program evolves with VIP levels — higher tiers receive more generous rates and reduced wagering requirements.
Thank you for trying out Trino. We consider all feedback seriously and thank you for having taken the time to share yours.
Hi i have send already the documents of visa. The issue that i have in Revolut i cant take a sceenshot of Revolut Virtual Card. I send the statment of the card and they still refused it. Maybe they dont understand whats going on with apps that we are not allowed to take screenshot or they just dont want to let me to withdraw my money
Thank you for your feedback, and we’re truly sorry to hear that your experience began with some difficulties.
We understand that certain payment systems and banking apps, such as Revolut, can have specific limitations — including restrictions on taking screenshots of virtual cards. From our side, we are constantly updating our internal procedures to better accommodate different payment methods and to make the verification process as smooth and flexible as possible for all players.
In cases where players face document-related challenges during verification — like the one you experienced — we always recommend reaching out directly to our KYC team at [email protected]. This ensures a faster, more convenient, and secure resolution.
As for now we’re pleased to confirm that your account has already been successfully verified and your withdrawals have been processed. We appreciate your cooperation and patience throughout the process, and we’re glad everything has been resolved.
Congratulations once again on your win! 🎉 We hope your future experience with Trino Casino will be much smoother and filled with luck and enjoyment.
The casino offers many games and the website is generally very well designed!
The payout time takes on average up to 5 days! Received the money without any problems! My account was also verified quickly and easily!
I rate the casino well because everything worked without any problems and the casino is well structured overall!
Das Casino bietet viele Spiele an , und die Webseite ist im allgemeinen sehr gut gestaltet !
Die Auszahlungsdauer dauert im Schnitt bis zu 5 Tage! Habe das Geld ohne Probleme erhalten! Mein Konto wurde auch schnell und unkompliziert verifiziert!
Ich bewerte das Casino gut , da alles ohne Probleme geklappt hat , und das Casino gesamt gut aufgebaut ist!
Thank you for taking the time to share your review and for your kind words about our casino! We’re delighted to hear that you enjoyed our website structure and game selection. We always love hearing that our players are having a great time!
Regarding the withdrawal time, it took a bit longer as it covered the weekend, which isn’t a banking day. Usually, withdrawals are processed faster, and we truly hope you’ll have the chance to experience that firsthand in the future. 😉
Thanks for playing with us! Wishing you even more winning sessions ahead!🍀
Okay first of all the site has a fantastic interface and a huge selection of games.
However after winning €276 and completing the onsite verification I am still yet to receive my winnings. I have exchanged emailed with [email protected] and provided documentation as requested but am now being asked to Provide documentation that is impossible to get?? The SAME documents I have provide have been accepted on all other sites but for some reason are being rejected here so be very careful before you deposit in this site
Thank you for sharing your experience, and we’re sorry to hear about the inconvenience you faced during the verification process. We take verification very seriously to ensure the highest level of safety, and documents are always processed in strict accordance with our security policies.
The good news is that once your identity or payment method is verified, we don’t ask for additional documentation, making future withdrawals smoother. As I can see in our system, your account is now fully verified, so any future withdrawals should be processed more quickly and reach your bank account without delay.
Thank you for playing at Trino, and may luck always be on your side! 🍀
I'm happy with this casino good games friendly support the only problem is that the withdrawal money take long to appear in your account everything else is perfect for me
Thank you for your review and kind words! We understand that the verification and withdrawal process can sometimes take longer than expected, but please rest assured that we’re always doing our best to complete everything as quickly as possible while maintaining a high level of security.
Wishing you continued luck and fun at Trino Casino! 🎰✨
A very good casino, lots of games, fast live chat, lots of bonus offers... Only my winnings have still not been paid out.... 2 weeks have now passed..... All the necessary documents have been submitted.....
Ansich ein sehr gutes Casino, viele Spiele, schneller Live Chat, viele Bonusangebote... Nur meinen Gewinn wurde immer noch nicht ausgezahlt.... 2 Wochen,sind nun ins Land gegangen..... Alle nötigen Unterlagen eingereicht.....
Thank you for your feedback. We truly value your satisfaction and are committed to providing the best possible gaming experience.
Even though the verification process may take longer than expected, it is crucial for ensuring player safety and security. We are continuously working on enhancing the speed and efficiency of this process to make future verifications quicker and more convenient for our players. Thank you for your patience and understanding, and congratulations on your winnings!
Wishing you the best of fortune, and may success always be at your side! 🍀
I requested a withdrawal of €100 5 days ago. I couldn't withdraw any more, it was winnings from free spins. After 3 days I was asked to submit more documents, several times! Yesterday I was informed that everything had been verified. My withdrawal has still not been processed. I find that pretty rude and not particularly customer-friendly. You should think twice about playing there, because you have to wait a long time for the money.
Ich habe vor 5 Tagen eine Auszahlung von 100€ beantragt. Mehr ging nicht , es war ein Gewinn aus Freispielen. Nach 3 Tagen wurde ich aufgefordert noch mehrer Dokumente einzureichen und das mehrfach! Gestern wurde mir mitgeteilt das nun alles verifiziert ist. Meine Auszahlung ist immer noch nicht bearbeitet. Ich finde das reichlich unverschämt und nicht besonders kundenfreundlich. Man sollte sich überlegen ob man dort spielt, denn auf das Geld muß man sehr lange warten.
Thank you for sharing your feedback. We regret any inconvenience caused by the delay in processing your withdrawal. The request was submitted on a Friday, and as stated in our Terms and Conditions, withdrawals cannot be processed on non-banking days. Additionally, we take verification very seriously to ensure the security of all our players, which sometimes requires additional documentation.
Rest assured, your withdrawal has been completed, and we appreciate your patience. Wishing you the best of luck in your future games—may fortune always be on your side!
For me, Trino Casino is a pretty decent online casino. The site is easy to navigate and pleasing to the eye. The choice of slots is wide, often I see in the top new games that have just been released. The verification process, although it takes some time, but passes without unnecessary difficulties. Their advantage is that the payouts are fast, and the support team responds professionally and helps to resolve issues. The only downside for me is that sometimes bonus offers have complicated wagering requirements. I recommend giving them a try, my rating is 5.
I want to express my immense gratitude to Trino Casino for receiving my winnings! Everything went flawlessly, and I am very satisfied with the service.
I would especially like to highlight the work of the casino's support chat. The support team was incredibly polite, prompt, and professional. All my questions were resolved quickly and efficiently, making the entire process of receiving my winnings smooth and enjoyable.
Thank you to everyone who was involved in this process. You made my experience with Trino Casino truly wonderful!
the withdrawal took four working days. this is more or less acceptable compared to other casinos. The main thing is that the casino immediately warned about the payment date. And they kept their word
まだ欠点に遭遇していません。それについては何も言えません。
I haven't encountered any cons yet. I can't say anything about that.
Thank you for your feedback! We're glad to hear that you enjoy our website and customer support.
We understand that document verification can sometimes take longer than expected, and we appreciate your patience during this process. Ensuring the safety and security of our players is our top priority, and the verification process is a crucial step in maintaining a secure environment for everyone.
We are actively working on improving the speed and efficiency of our verification process to make it as convenient as possible for our players.
One of the biggest perks for me is the mobile-friendly site – it works well and lets me play anytime, anywhere. Plus, the variety of bonuses is nice. The withdrawal process was fast. I received my funds on the same day as verification. However, the long KYC verification process was a bit of a hassle – had to deal with some documents.
Similarly, a downside for me was not being able to use free spins bonuses without using a VPN. On average, I can recommend the casino, but be prepared to be patient during the KYC process.
Thank you for your feedback! We are happy to hear that you like our mobile site and the variety of bonuses we offer. Your comments help us to get better and better.
Regarding the KYC verification process, we understand that it can be an inconvenience, but it is necessary to ensure the safety of our players. We are always working to make this process as quick and convenient as possible.
Regarding the use of free spins bonuses, we appreciate your feedback and will pass it on to the relevant department for further consideration.
Thank you for your patience and understanding. We hope you continue to enjoy your time at our casino. If you have any other questions or suggestions, please don't hesitate to contact our support team.
Not bad casino for me. I like their mobile version, it's convenient for me to play. The choice of slots is excellent, there is my favourite Pragmatic. I can't say anything about bonuses, because I don't use them. And I haven't withdrawn money yet, but the limits seem acceptable.
モバイル版
Mobile version
ゲーム
Games
迅速な入金
Fast deposit
今のところ見ていない
Haven't seen any so far
Trino Casino
annshekera96様、
肯定的なフィードバックをありがとうございます!
当カジノでたくさんの勝利と楽しいひとときをお過ごしください! 💎💰
よろしくお願いします、 トリノ カジノ
Dear annshekera96,
Thank you for your positive feedback!
Wishing you lots of wins and enjoyable moments at our casino! 💎💰
