Trino Casinoのレビュー

Dear Brina19,

Thank you for taking the time to share your thoughts. We truly value feedback from our players, as it helps us grow and improve.

We offer a wide selection of slots from many industry-recognized providers to ensure players can choose the games that suit them best. From our side, there is no possibility to adjust RTP or influence the outcome of any gaming round — everything operates in line with the providers’ certified mechanics.

Regarding your withdrawal, as an experienced player, you’ll likely understand that our finance department can only begin processing payouts once the account has been fully verified. In your case, the withdrawal was completed shortly after the verification process was finalized.

We’re sorry to hear that your overall experience with Trino Casino was not as positive as we aim to deliver, but we genuinely appreciate you sharing your feedback.

Best regards,
Trino Casino Team

Dear Jcejejxjvujr,

Thank you for taking the time to share your feedback.
When a player requests to close their account, our team always tries to understand the reason behind the decision — not to delay the process, but to address any issues and provide the level of service our players deserve. We’re sorry if this came across as bothersome rather than helpful.

We also have responsible gaming tools available for you to activate. This can be done at any time via our customer support team.
As for your withdrawals — according to our system, all of your withdrawal requests were cancelled by you just a few minutes after being placed, before our finance team had the chance to process them. We’re sorry if this led to any confusion or gave the impression that payouts were not being handled properly.

Regarding the crypto deposit you mentioned — if a transaction doesn’t reflect on your casino balance, we kindly ask that you contact our support team and provide the proof of payment they may request. If you’ve completed the transaction on your side, please rest assured that once all the required proofs are received and reviewed, we’ll do everything we can to resolve the issue fairly. Technical hiccups can happen, but we’re always here to assist.

Thanks again for sharing your experience, and we wish you all the best moving forward.

Regards,
Trino Casino Team

Dear mlantz,

Thank you for taking the time to share your thoughts. Huge congratulations on your recent win — well done! 🎉
We also truly appreciate your kind words about our game selection and bonus offers. It’s always rewarding to hear that the features we focus on most are making a positive impression.

Regarding your withdrawal, please note that in some cases, payout processing may take slightly longer — especially when requests fall on non-banking days or require additional checks. In such situations, we always recommend reaching out to our team at kyc@trinocasino.com, where our specialists are happy to provide a personalized payout schedule with the expected completion date.

At the time of writing, we can confirm that your account is fully verified, and your winnings have already been paid out in full.

We truly appreciate your feedback and hope your next experience with Trino Casino earns a full 5-star rating. Wishing you many more lucky sessions and smooth withdrawals ahead — and from our side, we’ll continue working hard to deliver the service you deserve.

Warm regards,
Trino Casino Team

Dear Lajdkdo,


Thank you for your review, and congratulations on your fantastic win! 🎉
Turning £50 into £2,000 is an impressive result, and we’re genuinely happy for your success.

We’ve checked your case and can confirm that your account is now fully verified, and our KYC team has already sent you a personalized withdrawal schedule via email. Please make sure to check your inbox for their message.

Once the current withdrawals are successfully processed, you’ll be able to submit your next request and cashout your winnings in full, within the withdrawal limits outlined in our Terms and Conditions.

Thanks again for playing with us — and we wish you continued good luck and many more winning moments at Trino!


Best regards,
Trino Casino Team

Dear Caliebe1997,


Thank you for your review and for sharing your thoughts.

First of all, we’re happy to hear you enjoyed our game selection and homepage layout. Our ultimate goal is to provide the best possible gaming experience along with a user-friendly interface, so it’s great to know you appreciated these aspects of our website.

Additionally, congratulations on your win! 🎉 It’s always a pleasure to see players start off strong with their first deposits. We wish you many more exciting sessions in the future.

We’re sorry to hear that the document verification and withdrawal process felt complicated. As you correctly mentioned, documents are submitted via email — this allows our KYC team to handle sensitive data securely and gives them the ability to personally assess and respond to individual cases. In situations where the payment method is not a standard card or there’s something unusual, we always encourage players to reach out directly to kyc@trinocasino.com. Our KYC managers are happy to review such cases in detail and help find a suitable solution tailored to your specific circumstances.
Our goal is always to make verification and withdrawal procedures as clear and smooth as possible, while maintaining the necessary level of security for all our players.

We’re pleased to confirm that your documents have now been successfully reviewed, your account has been fully verified, and your withdrawal has been completed. 💰 Thank you for your patience throughout the process.

Thank you once again for taking the time to share your thoughts — and of course, we wish you the best of luck in your future games at Trino!


Kind regards,
Trino Casino Team

Dear Expertin,


Thank you for sharing your detailed feedback — we appreciate your time and insights.

First of all, we’re sorry to hear about your disappointment. Please note that KYC document processing may sometimes take a bit longer, especially if submitted around non-business days. However, we always strive to review documents as quickly as possible and apologize for any delay you experienced.

Regarding responsible gaming: we offer a full set of tools, including deposit limits, and are always happy to assist in applying them. For security reasons, changes to your account such as limit adjustments are best requested by email at support@trinocasino.com. This ensures that the request is properly verified and processed swiftly. Live chat has more limited access to sensitive account functions for your safety.

As for cashback — it comes with certain conditions, such as wagering requirements and max withdrawal limits. These are clearly outlined in our Bonus Terms, which are available on the website at all times. We always encourage players to review the terms before activating any promotion. That said, we understand your concerns and want to assure you that our cashback program evolves with VIP levels — higher tiers receive more generous rates and reduced wagering requirements.

Thank you for trying out Trino. We consider all feedback seriously and thank you for having taken the time to share yours.


Regards,
Trino Casino Team

Dear Andreas1994,


Thank you for your feedback, and we’re truly sorry to hear that your experience began with some difficulties.

We understand that certain payment systems and banking apps, such as Revolut, can have specific limitations — including restrictions on taking screenshots of virtual cards. From our side, we are constantly updating our internal procedures to better accommodate different payment methods and to make the verification process as smooth and flexible as possible for all players.

In cases where players face document-related challenges during verification — like the one you experienced — we always recommend reaching out directly to our KYC team at kyc@trinocasino.com. This ensures a faster, more convenient, and secure resolution.

As for now we’re pleased to confirm that your account has already been successfully verified and your withdrawals have been processed. We appreciate your cooperation and patience throughout the process, and we’re glad everything has been resolved.

Congratulations once again on your win! 🎉 We hope your future experience with Trino Casino will be much smoother and filled with luck and enjoyment.


Best regards,
Trino Casino Team

Dear noraxi,

Thank you for taking the time to share your review and for your kind words about our casino! We’re delighted to hear that you enjoyed our website structure and game selection. We always love hearing that our players are having a great time!

Regarding the withdrawal time, it took a bit longer as it covered the weekend, which isn’t a banking day. Usually, withdrawals are processed faster, and we truly hope you’ll have the chance to experience that firsthand in the future. 😉

Thanks for playing with us! Wishing you even more winning sessions ahead!🍀

Kind regards,
Trino Casino

Dear Yosinly,

Thank you for sharing your experience, and we’re sorry to hear about the inconvenience you faced during the verification process. We take verification very seriously to ensure the highest level of safety, and documents are always processed in strict accordance with our security policies.

The good news is that once your identity or payment method is verified, we don’t ask for additional documentation, making future withdrawals smoother. As I can see in our system, your account is now fully verified, so any future withdrawals should be processed more quickly and reach your bank account without delay.

Thank you for playing at Trino, and may luck always be on your side! 🍀

Best regards,
Trino Casino

Dear christui9,

Thank you for your review and kind words!
We understand that the verification and withdrawal process can sometimes take longer than expected, but please rest assured that we’re always doing our best to complete everything as quickly as possible while maintaining a high level of security.

Wishing you continued luck and fun at Trino Casino! 🎰✨

Best regards,
Trino Casino

Dear Sascha,

Thank you for your feedback. We truly value your satisfaction and are committed to providing the best possible gaming experience.

Even though the verification process may take longer than expected, it is crucial for ensuring player safety and security. We are continuously working on enhancing the speed and efficiency of this process to make future verifications quicker and more convenient for our players. Thank you for your patience and understanding, and congratulations on your winnings!

Wishing you the best of fortune, and may success always be at your side! 🍀

Kind regards,
Trino Casino

Dear Roswitha74,

Thank you for sharing your feedback.
We regret any inconvenience caused by the delay in processing your withdrawal. The request was submitted on a Friday, and as stated in our Terms and Conditions, withdrawals cannot be processed on non-banking days. Additionally, we take verification very seriously to ensure the security of all our players, which sometimes requires additional documentation.

Rest assured, your withdrawal has been completed, and we appreciate your patience. Wishing you the best of luck in your future games—may fortune always be on your side!

Dear lragavriliuck,

Thank you very much for sharing your opinion. We are trying to get better and better for you!

May your future spins bring you many winnings! 🍀🎰

Best regards,
Trino Casino

Dear djcentigor,

Thank you so much for your kind words and positive feedback! We are incredibly grateful for your feedback, and your review truly made our day.

We wish you many victories and big wins! 💎💰

Best regards,
Trino Casino

Dear 2fhrxhrcgb,

Thank you for your feedback! We're glad to hear that you enjoy our website and customer support.

We understand that document verification can sometimes take longer than expected, and we appreciate your patience during this process. Ensuring the safety and security of our players is our top priority, and the verification process is a crucial step in maintaining a secure environment for everyone.

We are actively working on improving the speed and efficiency of our verification process to make it as convenient as possible for our players.

Best regards,
Trino Casino

Dear benvoljohn,

Thank you for your feedback! We are happy to hear that you like our mobile site and the variety of bonuses we offer. Your comments help us to get better and better.

Regarding the KYC verification process, we understand that it can be an inconvenience, but it is necessary to ensure the safety of our players. We are always working to make this process as quick and convenient as possible.

Regarding the use of free spins bonuses, we appreciate your feedback and will pass it on to the relevant department for further consideration.

Thank you for your patience and understanding. We hope you continue to enjoy your time at our casino. If you have any other questions or suggestions, please don't hesitate to contact our support team.

Best regards,
Trino Casino Manager

Dear annshekera96,

Thank you for your positive feedback!

Wishing you lots of wins and enjoyable moments at our casino! 💎💰

Best regards,
Trino Casino

Dear Jinna92,

Thank you so much for sharing your opinion. We are trying to become better and better for you!

We wish you many victories and big wins! 🐟💰

Best regards,
Trino Casino