Trino Casino - プレイヤーの入金が遅れています。

Two days ago, I tried to make a deposit. However, it hasn't been received yet, and I've been told it's being forwarded. I'm not sure what the problem is.

Habe vorgestern eine Einzahlung tätigen wollen. Diese kam bis jetzt nicht an und es heißt man leite es weiter. Ich weiß auch nicht wo das Problem ist.

Dear Jenschi99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina