Vegasino Casino - プレイヤーのアカウント閉鎖リクエストが遅れています。

I've been trying to close my account since November 2024, but there's simply no response, and I've since deposited another €1,500. I want to close my account permanently and have my money refunded from the time I applied for account closure.

Ich versuche seit November 2024 mein Konto zu schließen, es wird darauf einfach nicht reagiert und ich habe mittlerweile weitere 1500 Euro eingezahlt. Ich möchte mein Konto endgültig schließen lassen und mein Geld ab Beantragung Konto Schließung wieder erstattet haben.

Dear Sasasa12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding your account closure and the lack of response from the casino.

To better understand your situation and assist you effectively, could you please provide us with the following details:

• When exactly did you first request the closure of your account?
• What reason have you given to the casino to close your account?
• Have you received any email or communication from the casino regarding your account closure request?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Nick