Vegasino Casino - プレイヤーの撤退が遅れています。

I have been waiting for my first withdrawal (€450) for 5 days, even though it was supposed to be approved and paid out within 3 days. I keep only getting the response "sorry for the delays". But there's no specific date for when it will be paid out. Another €400 withdrawal should also be arriving soon. No one is helping me. Each day, I become increasingly angry. There are only statements. I want my money. I am worried it will not be paid out, even though I have already counted on this money.

Ich warte seit 5 tagen auf meine erste Auszahlung (450€) obwohl das innerhalb von 3 tagen genehmigt und ausgezahlt werden sollte. Ich kriege immer nur die antwort "tut mir leid für die verzögerungen". Aber keine genaue termin wann das ausgezahlt wird. Noch eine 400 euro Auszahlung sollte auch in kürze ankommen. Niemand hilft mir. Ich werde jeden tag immer wieder mehr wütend. Es gibt nur aussagen. Ich möchte mein geld. Ich habe angst dass es nicht ausgezahlt wird, obwohl ich mit die geld schon gerechnet habe.

Dear karmenenisz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello! I can't wait 14 days, the website says the payout will be approved within 3 working days. According to the casino, I don't need verification. At the beginning I sent all my data by email for security reasons and got the answer that it wasn't necessary. Please help me! I need the money now, Christmas is coming and I was counting on this money. Please help!

Guten Tag! Ich kann nicht 14 tage lang warten, bei der Webseite steht die Auszahlung wird binnen 3 werktage genehmigt. Die Verifizierung laut die casino, brauche ich nicht. Noch am anfang habe ich alle meine daten zur Sicherheit per email geschickt und die antwort bekommen dass es nicht nötig ist. Bitte helfen Sie mir! Ich brauche das geld jetzt, Weihnachten kommt und ich habe mit dieses geld gerechnet. Bitte um hilfe!

Thank you for your reply, karmenenisz. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Thanks for the quick reply! I'm still waiting and hope to get my money soon.

Danke für die schnelle Antwort! Ich warte noch und hoffe dass ich mein geld bald bekomme.

Good day! I am happy to announce that my first payment has been completed. Can we still keep the complaint open until the other 400 euros arrives? Thanks in advance!

Guten Tag! Ich freue mich mitteilen zu können dass meine erste Auszahlung abgeschlossen ist. Können wir die beschwerde trotzdem geöffnet lassen bis die andere 400 euro auch ankommt? Danke im Voraus!

Awesome news! Of course, I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Good day! I have received my payments. Delayed again, but I got them. Thank you very much!

Guten tag! Ich habe meine Auszahlungen erhalten. Wieder verspätet, aber bekommen. Danke vielmals!

Dear karmenenisz,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru