Vegasino Casino - プレイヤーの撤退が遅れています。

Good day, on December 9th, I requested my first withdrawal of 200 euros.

On December 10th (due to the withdrawal limit), I requested a second withdrawal of 500 euros.

On December 11th, I made a third withdrawal request for 500 euros.

Today is December 23rd, and besides the usual excuses from the CHAT service, I have received nothing. I'm really frustrated and feel mocked.

They tell me that my bank is experiencing delays, but after contacting them, they informed me that there are no incoming credit requests from international sources to my account.

I am starting to believe that the COMPETENT FINANCIAL DEPARTMENT does not really exist.

In addition to these "reminders" from the chat operators, I have received no explanation, let alone any credits.

Buongiorno, in data 09 dicembre ho richiesto il primo prelievo da 200 euro.

In data 10 dicembre ( a causa del limite di prelievo ) ho richiesto il secondo da 500.

In data 11 dicembre il terzo da 500 euro.

Oggi siamo al 23 dicembre e oltre alle solite scuse del servizio CHAT , non ho ricevuto nulla . Sono davvero infastidito e mi sento preso in giro.

Mi dicono che la mia banca ha ritardi ma dopo averli contattati mi hanno comunicato che non esistono richieste di accredito sul mio conto da sedi internazionali.

Il DIPARTIMENTO FINANZIARIO COMPETENTE ormai inizio a credere che non esista.

Oltre a questi "solleciti" da parte degli operatori in chat, non ho ricevuto nessuna spiegazione, figuriamoci accrediti.

Dear ciulloalessio1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Is your casino account blocked?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

• Have you made successful withdrawals in the past? YES, WITHOUT PROBLEMS AND WITHOUT WAITING.
• Could you please confirm that you have passed KYC verification? ACCOUNT DOES NOT REQUIRE VERIFICATION AS DESCRIBED IN ACCOUNT DETAILS
• Did you accumulate your winnings with or without an active bonus? WITHOUT ACTIVE BONUSES
• Is your casino account blocked? ACCOUNT IS NOT BLOCKED AT ALL
• Could you share your communication with the casino regarding withdrawals? I KEEP THE 3 EMAILS OF THE WITHDRAWAL REQUEST BUT ON THE SITE, THEY SHOW BEEN UNDER VERIFICATION FOR 2 WEEKS.

• Hai già effettuato prelievi con successo in passato? SI, SENZA PROBLEMI E SENZA ATTESE.
• Potresti confermare di aver superato la verifica KYC? L'ACCOUNT NON RICHIEDE VERFICA COME DESCRITTO NEI DATI ACCOUNT
• Hai accumulato le tue vincite con o senza un bonus attivo? SENZA BONUS ATTIVI
• Il tuo account del casinò è bloccato? L'ACCOUNT NON è BLOCCATO ASSOLUTAMENTE
• Potresti condividere la tua comunicazione con il casinò in merito ai prelievi? CONSERVO LE 3 MAIL DI AVVENUTA RICHIESTA DI PRELIEVO MA SUL SITO, RISULTANO IN VERIFICA DA 2 SETTIMANE.

in this screen we have the 3 requests made from December 9th onwards, one per day.

Do you need specific withdrawal IDs?

in questa schermata abbiamo le 3 richieste fatte dal 9 dicembre in poi, una al giorno.

ti servono le id prelievo speifiche?

these are the 3 withdrawal requests executed.

Unfortunately the 200 was cancelled yesterday and requested again to understand if the problem was mine or the site's.

queste sono le 3 richieste prelievo eseguite.

Purtroppo quella da 200 è stata cancellata ieri e richiesta nuovamente per comprendere se il problema fosse il mio o del sito.