Velobet Casino - プレイヤーの入金は入金されません。

I have deposited two separate amounts, one of £2500 and a second of £1250, via Crypto/ETC. Both transactions have been confirmed on the blockchain as being received by Velobet. Their customer services team referred me to their 'Payments Deparment'...that department simply doesn't even acknowledge emails let alone offer any resolution to the problem. Thing about Crypto is, the Blockchain tells no lies. Velobet have my money but won't credit it to my account. I will also state there have been many successful transactions, so it's even more surprising they feel the need to essentially steal my money without any response from the 'Payments Department' - I believe this to be a fictitious email address, for else why would they not even just acknowledge my emails. And I have been a very, very good customer of theirs. The whole thing makes no sense unless one draws the conclusion they are proactively/purposefully 'mislaying' deposit monies.

Dear DomRuffy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick