Verde Casino - プレイヤーのアカウントがブロックされました。

Stay away from this casino if you like your money. They blocked me without a reason and stole my money, support is very poor and don't help in nothing, they make excuses to take your money, simply scammers be careful.

nothing to like here, support weak, verification weak, blocked account no reason, shame on this website for stealing people hardworking money, a disgrace

Dear tmzfcp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can better understand the situation..

How long are you a player in the casino? Could you please confirm that you have passed the KYC verification?

Did the casino give you any explanation for blocking of your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I was a player of this casino for less then a month until I passed all the KYC verification and they blocked my account without warning. I tried to ask support and they ask for a document proving that I play in Lithuania when I'm from Portugal. I still have money in my account and they keep asking me to wait a lot of time to give my money back and unblock my account, in this casino just to be approve in KYC verification I had to waitalmost 2 weeks, never seen something likes this until the end they block my account just so I can't withdraw my money

Dear tmzfcp,

Could you please indicate why the casino thinks you are from Lithuania? Did you submit documents with your Portuguese address on them? Would you be able to forward any relevant communication between you and the casino to my email address at tomas@casino.guru? I'll await your reply.

Dear tmzfcp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.