Verde Casino - プレイヤーの入金は入金されません。

I deposit 500€ on Friday 24 May via bank transfer the money has left my account but not approved to my casino account I made contact to the live support team and send them the transaction details they said to me wait until 72h I waited today Monday 27th May I contacted the live chat support team about asking my deposit money 500€ they told me we wil forwarded your case to the financial department and its gonna take a few hours until a few days . This is disgusting I want my money back refunded to my account they let me wait for nothing the maximum time is reached which was 72h withing I am not gonna wait anymore I want my money back

Dear bakhtiarjan60,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hello. I want to let you know that my deposit is refunded this case resolved and you can close this case thank for helping me have a good time

Dear bakhtiarjan60,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru