Verde Casino - プレイヤーの撤退が遅れています。

I have won 46 euros, but have not been paid the amount at the moment. They seem to delay a lot on purpose, as such I am put restriction on deposit and playing until they pay out the amount. The site seems like a proper scam and they say they changed ownership recently.

Dear nikdim14,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay with your winnings and the restrictions placed on your account. I’d like to gather a few more details to help us fully understand your situation and work towards a solution.

Could you please clarify the following:

• Withdrawal Request Timeline: When did you initially request the €46 withdrawal, and have you received any updates from the casino regarding the payout?
• Nature of Account Restrictions: Could you describe the restrictions placed on your account? Are they specifically on deposits, gameplay, or both, and did the casino provide any reason for imposing them?

If you have any relevant communication with the casino, such as emails or chat transcripts, please feel free to forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela