Viking Luck Casino - プレイヤーは出金手続きの遅延に直面しています。

I have been waiting for 3 weeks now for my money. The first withdrawal went smoothly but now I'm just being stalled every day... I'm constantly being told to be patient.

Ich warte seit 3 Wochen jetzt auf mein Geld, bei der ersten Auszahlung hat alles gut geklappt jetzt werde ich jeden tag nur noch hingehalten...immer wieder soll ich mich gedulden

Dear Pedsep88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify when exactly you received the last successful withdrawal and how many days did it take to be processed?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The first payout was on January 1st, 2025. A KYC check was not required. The winnings came from a fulfilled bonus.

Die 1.auszahlung war am 1januar .2025 eine kyc Prüfung wurde nicht verlangt der gewinn ist aus einem erfüllten bonus entstanden

Thank you for your reply, Pedsep88. Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Dear Pedsep88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

In the meantime I have been paid

Mittlerweile wurde ich ausgezahlt

Dear Pedsep88,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina 

Casino.Guru