Vinyl Casino - 検証の問題により、プレイヤーの引き出しが遅れています。

I am also trying to pay out my winnings, but unfortunately I am constantly asked to provide photos of my deposits for verification, which I have already uploaded several times. I also wrote to support to ask why my verification is taking so long, but no answer. I had won 5500 euros, of which I have already lost 4000 unfortunately.

I hope you can help me

Manuela K***

Auch ich versuche mein Gewinn auszahlen leider wird immer und immer wieder zur Verifizierung Fotos meiner Einzahlungen verlangt die ich schon mehre male Hochgeladen habe auch habe ich dem Support geschrieben warum meine Verifizierung so lange dauert keine Antwort ich hatte 5500euro gewonnen davon habe ich schon wider 4000 verspielt leider

Ich hoffe Sie können mir helfen

Manuela K***

Dear flanders,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying the deposit seems to be the only issue? Have you provided any other documents and have they all been approved?
• Have you provided all the required documents in the correct format as soon as possible?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina