ViperWin Casino - 検証の問題により、プレイヤーの支払いが遅れています。

Hello, on December 10, 2024, I won real money at Viperwin.

Unfortunately, I have not yet received any verification email from the casino and there is no option on my casino account for me to upload my documents.

I would appreciate it if you could help me get in touch with the casino to expedite the withdrawal process, as I have been waiting for over two weeks now for my payout.

Hallo, ich habe am 10.12.24 auf Viperwin mit Echtgeld gewonnen.

Leider habe ich bisher keine Email zu Verifizierung vom Casino erhalten und auch auf meinem Account im Casino, habe ich keine Möglichkeit meine Dokumente hochzuladen.

Ich würde mich freuen, wenn Sie mir helfen können, mit dem Casino Kontakt aufzunehmen, damit wir die Auszahlung beschleunigen können, da ich nun schon mehr als zwei Wochen auf meine Auszahlung warte.

Hello Ninosch,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ViperWin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already provided to the casino if any?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!