Voltslot Casino - 入金に失敗したため、プレイヤーのアカウントは閉鎖されました。

I have made a deposit 5 days a go but it’s never credited to my account and now the have blocked my account

the are lying and lying that there is a technical problem but I don’t believe this i want my money back. Thanks for the help

Dear ftmgymm8cn, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Thanks

Have you contacted your bank and asked about the status of your deposit? Please let me know.

Dear ftmgymm8cn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.