VooZaZa Casino - 選手の退場が遅れました。

I have had a pending withdrawal since the 11th and when I contact them it is the same copy and paste message that they are giving other players. My withdrawal is for less than 50 so I find it hard to believe they have had so many winners that they can't process a withdrawal of this amount in the last two weeks.

Dear Chazza44, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear Chazza44,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.