VooZaZa Casinoのレビュー

I've played the game several times over the past two months and was able to withdraw money twice.
When you receive a bonus, there is a withdrawal limit (10 times the deposit amount), but the wagering requirements are not bad.

I applied for $500 for my third shift last weekend, but it hasn't been withdrawn yet. (Before that, the money was withdrawn within 24 hours)
Chat support is currently unavailable.
*This is an error message asking you to check your internet connection.
However, I keep getting sent information about great promotions one after another.
It seems that withdrawals only operate on weekdays.

I will update my evaluation once I am able to withdraw money.

Addendum 20230928 JST 0200 has been deposited.

Addendum 20231206
Withdrawals stopped after the last one that was withdrawn at the end of October or the beginning of November.
The last withdrawal request is 11/3.
I've been asking for a month, but the answer is always the same.
There is no contact with the financial sector.
I don't know what happened, but now I can't withdraw money along.
These casinos are still trying to raise money with some really great promotions.
I will post again if the money is withdrawn.

HERE'S THE SCAM THAT THIS CASINO IS RUNNING:... It took me a while to figure out the scam at this casino, but I finally have a clear picture after 3 wks of my nightmare dealing with them. It's all about unsolicited cashback. This casino (like many others) offers cashback on the money you lose. Most casinos give you between 10%-20%, often with limitations on how much you can withdrawal. However, unlike most (if not all) other casinos, this casino has decided they will just add this cashback to your account w/out notification, w/out you requesting it...completely unsolicited. Which might sound great to some people...however, by them doing this, your entire balance is now considered part of this cashback promo & now you are limited to a withdraw maximum of 10x the cashback amount. Even if you had $100 or even $1000 in your account, if they added $8 cashback (without notifying you & without your permission), all of your $ in your account is now considered cashback promo money. If you try to withdrawal $ from your account, all of that $ including the funds in your account already & all of the winnings after will be capped at 10x the 10% cashback amount = $80. My $1500 withdraw was kept by the casino after they slipped in $8. They pocketed $1420...which is considered Grand Larceny & a FELONY! This is EXACTLY what happened to my account! BEWARE!!!! YOU HAVE BEEN WARNED!!! wish I had the same warning before depositing at this casino myself!
Sadly this was the third major issue I encountered over the course of one week. I’ve visited over 100 online casinos & this was the worst overall experience I’ve ever had. Customer support is very bare-bones 8 hrs of the day & doesn't exist at all the rest of the day. This is due to an error msg that appears when you try to send a msg during non-live chat hours that claims the user is having connection issues preventing you from sending a message. I discovered this after waiting several hours for my bitcoin deposit to show in my acct after it was approved & confirmed. It took several msgs over the span of 3 days & assistance from www.lcb.com casino rep to finally get my deposit posted. This despite that I had the hash # for the transaction & all the info needed for them to confirm my deposit.
The second issue I ran into was a technical glitch or system error that I thankfully caught quickly after noticing that my balance was much lower than it should have been after a nice win. I caught it right away & had the history info from the game itself to back me up. Of course the live chat agent that I was surprisingly able to get in touch with at the time, wouldn't or couldn't do anything & just told me they would "send it to time" for review. They couldn't tell me how long or who to contact & they didn't or wouldn't provide me with any contact info or a reference number. I could only find out by continuously checking in with live chat to find the resolution...& I guess I was supposed to explain it every time to the live chat agent & hope they knew what i was referring to. It took another 3 days before I finally received an email notifying me that a credit was issued to my acct for the missing funds. Lastly, I’ve said enough about the withdrawal experience, but wanted to point out that it took them over a week to deny my withdraw request when they advertise all over their website that it's 24-hr processing of payments for verified accounts…& I was verified before I even started playing. That's how long they scrutinized my account looking for a reason to NOT pay my withdrawal request. ALL OF THE TIME WITHOUT A SINGLE EMAIL OR PHONE CALL or …even a confirmation of the request. The only communication I had was the live agent (when available) who would only say they have nothing to do with billing & can't confirm or deny anything.
=!=!=UPDATE=!=!=!=
This is a follow-up to my previous review. I'm happy to say that the casino (one day after I sent them the link to my posted review here on GURU), contacted the rep that was following up on my complaint...his msg to me:
"After a very detailed review by the whole mgmt of VooZaZa Casino the result is positive & you will be paid the whole amount of $1420.
They said that you can expect the funds tomorrow. "
This detailed review of my account lasted about 30 days...or you could say it lasted 24 hours after I emailed them an example of how serious I was about making sure everyone found out what happened to me. And the funds were in my account the next day. I can't say I would change the content of my review (it's just a record of what I experienced after all), but I am happy they finally came to their senses & did the right thing. I bumped them up from Very Negative to Negative.
But for those of you in my situation, maybe there's hope yet!

One of my worst experiences on a no-deposit bonus. I got a no-deposit code from a referral website, got the spins and had won a bit. The winnings could be wagered without deposit, but any game i open it error. Also the website hangs and loads non-stop, filter does not work, show only 2-10 games by each provider.
Many games won't load or just show blank screen.
When i try to look for deposit methods it just show blank screen, like nothing there.

I did not receive a confirmation e-mail. I go to to support and talk to "Mario" and ask if they can resend me the confirmation mail. Suddenly he just out of the blue closes the chat. I reopen the chat and ask again, but I get a generic answer: "I don't send email." I forgot what I answered to that, but he replied with "Read carefully again, I don't send emails"

Is that how you treat potential customers? By scaring them away. Stay away from these guys, they don't want customers lol.

Really nothing works on the website. Most games I cant play as a Dutch player. The games that I can play don’t load from the main page. I have to click search and find the game to play and only then its loading.

Verification page doesn’t work, could only upload 1 document after that it wasn’t working any more. Wrote an email to support with the documents but the answer was upload them on the website. Again told them that it wasn’t working but no answer (to be fair that was a couple of hours ago)

You can’t save favorite games and there a no "last played" games so every time you have to search the game.

Limit/self-exclusion page is not working.

Didn’t take the bonus because the bonus terms are ridiculous. (also strange that the bonus terms mention games from providers they don’t have)

Many leading providers not available.

Sorry but nothing positive about this casino.