VooZaZa Casino - プレイヤーの出金が遅れている。

Despite being verified and despite the fact that I deposited with bitcoin and my withdrawal request is for bitcoin, this casino still has not processed my withdrawal (they state that it will be processed in 24 hours for an approved account). I have provided an attachment with the appropriate information.

Dear tableplay,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear tableplay,

Have you received your withdrawal from the casino yet?

Yes I did thank you. However my withdrawal amount from slootz.io, their sister casino, has been pending for over a week. If they do not pay me after another week, I will open a complaint. These are bitcoin withdrawals and my accounts at both casinos are fully verified.

Dear tableplay,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru