Vulkan.bet Casino - Vulkanbet でのプレーヤーの入金の遅延。

Today, I deposited 30 Euros into my account at Vulkanbet using instant transfer. However, the amount was not available when I

asked via chat where my deposited money was, I was informed that it can take 72 hours or several days for the money to be credited to my player account.

I'm wondering what the reason for this is?

Ich habe heute 30 Euro per Sofortüberweisung in mein Konto bei Vulkanbet eingezahlt. Aber der Betrag steht nicht zur Verfügung als ich

über den Chat nach fragte wo mein einbezahltes Geld ist wurde mir mitgeteilt das es 72 Stunden oder mehrere Tage dauern kann bis das Geld meinem Spielerkonto gutgeschrieben wird .

Ich frage mich was das soll?

Dear kastrati1961,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear kastrati1961,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

everything has been settled, the case is over for me.

Thanks

es hat sich alles erledigt der Fall ist für mich beendet.

Danke

Dear kastrati1961,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru