Vulkan Vegas Casino - プレイヤーが賞金を受け取れずにいます。

Hello dear team,

On Friday September 23rd I requested a withdrawal. This money came from a bonus that I successfully implemented. To date, the money is not in my account and the status has been on "processing" since 23.9.

The same with a payout of 100 euros that I requested on Monday, September 26 (played without a bonus).

Customer service always says I should wait, such small sums are usually in my account within 48 hours.

Here on Casino Guru I have now read that the license from this casino was fake and the casino was closed.

Now I'm completely confused as to whether I'll even get my money.

Hallo liebes Team,

Am Freitag den 23.9 habe ich eine Auszahlung beantragt. Dieses Geld stammte aus einem Bonus den ich erfolgreich umgesetzt habe. Bis heute ist das Geld nicht auf meinem Konto und der Status seit dem 23.9 auf "wird verarbeitet ".

Das gleiche bei einer Auszahlung von 100 Euro die ich am Montag den 26.9 beantragt habe (gespielt ohne Bonus).

Der Kundendienst sagt immer nur ich solle warten, normal sind solche kleinen Summen immer innerhalb 48 Stunden auf meinem Konto gewesen.

Hier auf Casino Guru habe ich jetzt gelesen die Lizenz von diesem Casino wäre gefälscht und das Casino geschlossen.

Jetzt bin ich völlig irritiert, ob ich mein Geld überhaupt erhalte.

Dear Zockahontas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thanks, maybe I was a little impatient as I read a lot of negative reviews about VV withdrawal. And with the license, but I realized earlier that it was another Vulcan Vegas with the fake license.

money is on it!

Danke, vielleicht war ich etwas ungeduldig, da ich viele negative Rezensionen über die Auszahlung bei VV gelesen habe. Und das mit der Lizenz, aber mir wurde vorhin bewusst, dass es ein anderes Vulcan Vegas war mit der gefälschten Lizenz.

Geld ist drauf!

Thank you for your reply, Zockahontas. Do I understand correctly that you have received your winnings?

Dear Zockahontas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have received my winnings.

A heartfelt thank you!

Ich habe meinen Gewinn erhalten.

Lieben Dank!

Awesome news, Zockahontas. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.