Vulkan Vegas Casino - プレイヤーのボーナスはクレジットされませんでした。

I activated deposit bonus of 100% and 30 fs but it was never credited. I deposited 58$ and the bonus did not appear. I wrote to support with complaint but they were lying to me, first that i did not activate it, then that i already used it. I should be credited 58$ and 30 fs in Fruit Super Nova game, but i wasnt. I never played this game and when i asked them to check gameplay on this game (based on words of support michael i used them), i got the answer that they dont provide players with this information. So i really disadvise anyone playing on Vulkan Vegas casino, because they will not credit you a bonus, then they will lie to you that you did not activate it and in the next sentence they will say you already used it.

Hello kingtryndasio,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would make any further steps.

How long have you been playing in the casino? Did you ever use any other bonuses? Isn't the bonus history visible inside your casino account so you could check if you really used it or not

Also please send through all your communication with the casino or proof to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve the issue.

Regards,

Nick

Casino.guru

Dear kingtryndaslo

Sorry you'd faced issues at our Casino. 

Would you kindly specify where you've seen/found this bonus? Or for what is better - would you provide a screenshot of the offer?

I checked your profile, this bonus offer was never activated.

Thank you in advance.

Kind regards

Thank you for reply. The bonus was 100% and 30fs.

Pardon, dear kingtryndaslo

But where did you see this offer? Is this within the VulkanVegas website or somewhere else?

The reason I am asking is cause atm I honestly cannot figure out what offer that is and who promoted it 🙂

Thank you for cooperation!

Regards

Is this a joke?

Dear kingtryndaslo

I've double-checked, indeed it looks like you never activated the bonus offer..

Anyhow, as a sign of a good gesture, we've credited the bonus onto your account.

Good luck!

Have a nice one ahead!

Kind regards,

Alexander

I did activate it, but it did not appear. Tnx for resolving this matter, have a nice day.

Dear kingtryndaslo,

Thank you very much for letting us know that the bonus has been added to your account and therefore the complaint has been resolved. We will be closing it now. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru