Vulkan Vegas Casino - プレイヤーの入金が遅れています。

On July 10, 2024, I deposited €52 via Sofortüberweisung, and the money was debited from my account. However, it was not credited to my account at Vulkanvegas, and I only receive standard responses in the chat.

Ich habe per Sofortüberweisung am 10.07.2024 52 Euro eingezahlt und das Geld wurde von meinem Konto abgebucht. Bei Vulkanvegas wurde es jedoch nicht Gutgeschrieben und man bekommt im Chat nur Standartantworten.

Dear Thor120,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

You are as useless as the casino itself

Ihr seid genauso nutzlos wie das Casino selbst

Dear Thor120,

You can do as advised or we can close the complaint. Please let me know.

Do what you want. I have now hired a lawyer who will definitely achieve more than you 😂 I will definitely leave a review, you can be sure of that

Machen sie was sie wollen. Hab inzwischen einen Rechtsanwalt eingeschaltet der bestimmt mehr zustande bringt als ihr 😂 ich werde auf jeden Fall eine entsprechende Bewertung hinterlassen da können sie sicher sein

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.